Gateway Coordinator Re-Forwarding

Position Summary

The Gateway Coordinator serves as the central coordination point for all reforwarding shipments moving through the LAX Gateway. The Coordinator owns the shipment timeline and coordinates communication and execution between Origin, Airlines, Imports, Warehouse Operations, and Exports.

Key Responsibilities

End-to-End Shipment Coordination

- Oversee reforwarding shipments through LAX; coordinate bookings and monitor flight schedules for connectivity

- Monitor cargo status and proactively address operational issues that may affect transit schedules.

- Maintain shipment visibility and communicate timely updates to internal and external stakeholders.

- Maintain visibility of all gateway shipments. Monitor critical milestones and identify potential delays. Escalate issues that could result in missed cut-offs, missed connections, or service failures. Communicate proactively with customers and internal teams

Branch and Network Coordination

- Coordinate with Import, Export, and Warehouse Operations to ensure shipments are cleared, recovered, processed, prepared, and delivered according to established timelines, customer SOPs, and airline requirements. Monitor SOP compliance; communicate priorities; escalate exceptions

Documentation and Customer Service

- Prepare and provide shipment documents, labels, routing instructions, and operational paperwork required for re-forwarding.

- Provide customers and internal teams with timely shipment status updates.

Warehouse Operations Coordination

- Coordinate with Imports team to ensure timely retrieval of shipments from airlines and ground handling facilities.

- Work with Warehouse Operations to monitor inbound freight breakdown, pre-cooling, labeling, ULD build-up, and export preparation activities.

- Communicate shipment priorities and align with warehouse on cut-off times and airline schedules to ensure cargo is ready for on-time departure

Customs and Regulatory Compliance

- Work with the Imports Team to obtain and manage CBP Form 7512 documentation for in-transit freight.

- Ensure in-transit shipments are processed for re-export in accordance with applicable customs and regulatory requirements.

Performance Monitoring and Continuous Improvement

- Track and report shipment on-time performance, connection success, and service exceptions.

- Monitor carrier performance and warehouse cut-off compliance.

Billing

- Invoice shipments and forward billing documents to clients in a timely manner.

- Ensure applicable revenue and shipment charges are captured correctly.

Qualifications

Education and Experience

High school diploma or associate degree in Logistics or Supply Chain; or 2-3 years of hands-on air freight operations experience. Cargowise and airline booking system experience preferred. Experience with flowers, perishables, or cold chain logistics strongly preferred.

Skills and Knowledge

- Strong understanding of air freight operations, airline booking processes, cargo handling, and shipment connectivity.

- Experience handling temperature-sensitive and perishable cargo.

- Spanish required or strongly preferred

- Excellent communication, negotiation, organizational, and problem-solving skills.

- Proficiency with CargoWise, airline cargo systems, Microsoft Office, and operational reporting tools.

- Ability to manage multiple priorities in a fast-paced operational environment.

Key Performance Indicators

On-time connection performance

Successful shipment re-export percentage

Carrier space utilization

Gateway revenue and profitability

Billing accuracy

Customer satisfaction

Compliance and documentation accuracy

Warehouse and carrier cut-off compliance

Work Schedule

This position supports a dynamic operational environment. The schedule will vary based on shipment activity, airline schedules, customer requirements, and operational demands.

- Schedule flexibility is required based on operations and shipments.

- Must be able to work weekends and holidays.

- Must be available for early morning, evening, or extended shifts when required to support critical shipments and carrier cut-off times.

- May be required to respond to urgent operational issues outside standard business hours.

Primary Objective

Ensure the efficient, compliant, and profitable movement of in-transit cargo through the HPL-Apollo LAX Gateway while delivering strong customer service, maintaining carrier and warehouse coordination, supporting branch operations, and driving continuous improvement in shipment performance.

HPL-Apollo is seeking a hands-on operations leader who can coordinate time-sensitive cargo movements and maintain clear communication across carriers, branches, warehouse teams, compliance teams, and clients.

What We Offer

- Competitive salary and performance-based incentives.

- Comprehensive benefits package, including health insurance, retirement plan, and paid time off.

- Opportunities for professional development and career advancement within a growing international company

- A collaborative work environment focused on innovation and excellence in perishable logistics

Due to the seasonal nature of our business, flexibility in your work schedule is required, including the ability to work mandatory overtime during peak seasons . We appreciate your commitment to ensuring the success of our operations during these critical times.

This job description is not an inclusive or exhaustive list of responsibilities and may be updated or revised at the Companys discretion to meet operational needs. Nothing in this job description alters the at-will nature of employment, which may be terminated by either the employee or the Company at any time, with or without cause or advance notice, in accordance with federal and state laws.

HPL Apollo LLC is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, citizenship, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other protected status under applicable federal, state, or local law.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.