About this role
Role Overview
The Field Operations Manager runs our Nairobi office end to end. They own local field operations, team recruitment, equipment security and data collection output across their area. It’s a hands-on leadership role, with as much time spent in the field with the team as on dashboards.
Location
One of three Nairobi-area hubs. Each Field Operations Manager covers one hub and the sites around it:
- Racecourse Road
- Athi River
- Roysambu
Key Responsibilities
- Team Leadership & Recruitment: Recruit, onboard and directly supervise local Field Officers and equipment/logistics staff.
- Equipment & Asset Management: Oversee secure storage, daily tracking, charging and fault management for all equipment, including wearable recording devices and accessories.
- Field Logistics & Daily Dispatch: Manage daily dispatch, so every Field Officer goes out with fully charged equipment and every participant’s consent is recorded before collection starts.
- Site Access: Arrange and maintain access with employers and work sites where collection takes place.
- Output & Coverage Targets: Drive the team’s output to meet volume targets while keeping collection balanced across a range of work environments, such as manufacturing, retail and logistics.
- Participant Payments: Oversee same-day participant payments via M-Pesa, with accurate records and approval controls.
- Quality Assurance & Loss Prevention: Enforce operating procedures, monitor performance dashboards, keep equipment and data logs accurate, and keep equipment loss within agreed limits.
Requirements
- Local Expertise: Strong working knowledge of Nairobi, including its industrial areas, markets and commercial districts. Fluent English and Swahili. Sheng is a plus.
- Operational Leadership: Proven track record leading teams in field operations, logistics, BPO, microfinance or multi-site management.
- Analytical Skills: Comfortable managing daily performance metrics and tracking equipment inventory through dashboards.
- Asset & Cash Controls: Experience handling mobile money disbursements and custody of company assets, with a clean track record. Willing to undergo a background check.