About this role
What you'll do:
1. Account Growth
- Develop and execute account growth plans for assigned clients
- Increase revenue and order volume through upselling, cross-selling, and service adoption
- Identify new business opportunities within existing accounts
- Drive client utilization of Lalamove's products and solutions
- Monitor client performance and provide recommendations to maximize logistics efficiency
2. Account Retention
- Build and maintain strong relationships with key stakeholders
- Conduct regular business reviews and performance discussions
- Proactively identify and address risks that may lead to churn
- Resolve client concerns and coordinate with internal teams to ensure timely solutions.
- Develop retention strategies for at-risk accounts
- Ensure a seamless customer experience throughout the account lifecycle
3. Portfolio Management
- Manage a portfolio of business accounts across different segments
- Prioritize accounts based on revenue potential, strategic importance, and growth opportunities
- Maintain accurate account records, forecasts, and pipeline updates
- Track account health and engagement metrics
What you'll need:
- Bachelor’s degree in Business, Marketing, or a related field (preferred).
- At least two (2) years of experience in Corporate Account management functions from any industry.
- Proficiency in CRM platforms like Salesforce, HubSpot, Freshsales
- Must be willing to work on-site in Parañaque Integrated Terminal Exchange (PITX) and do fieldwork activities at times