Solutions Engineer

About Us: Trackmatic is a people-led, technology-enabled company focused on transforming supply chain operations. We provide real-time visibility tools and mobile execution systems that help logistics teams work smarter, faster and more transparently. Our mission is to empower businesses through innovation, data-driven decision making, and seamless operational flow.

Role Overview: We’re looking for a forward-thinking Industrial Engineer to join our Customer Success & Implementation team. This role offers the perfect blend of operational problem-solving, system thinking, and real-world process optimisation. You’ll work directly with customers to translate operational challenges into practical technology solutions, support implementation projects, and help shape how businesses run their day-to-day logistics.

Key Responsibilities:

- Support customer onboarding by understanding operational requirements and translating them into system configurations and structured processes.

- Analyse customer workflows to identify gaps, inefficiencies, and opportunities for improvement within our platform.

- Work closely with internal teams to ensure accurate implementation of modules, configurations, and process standards.

- Assist in testing new features, validating system behaviour, and ensuring solutions align with customer needs.

- Provide clear operational guidance, training support, and follow-up to help customers adopt and effectively use the system.

- Maintain concise documentation, including process notes, configuration details, and customer feedback.

- Monitor customer performance and proactively identify areas where processes or system use can be optimised.

What We’re looking for:

- Someone interested in operations, logistics, and supply chain process optimisation.

- A curious thinker who enjoys unpacking complex problems, asking the right questions, and understanding how systems connect.

- Strong analytical ability, with confidence in breaking down processes, identifying gaps, and proposing structured solutions.

- A proactive communicator who is comfortable working directly with customers and internal teams.

- Someone who takes ownership, delivers high-quality work, and pays attention to detail.

- Must have own transport.

Qualifications & Experience:

- Matric with a Degree in B.Eng. (Industrial Engineer) qualification