Senior Change Manager, Pacific

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# Primary Details
Time Type: Full time

Worker Type: Employee

- Location: Auckland, NZ
- Type: Permanent, Full time
- Hybrid role, Happy to talk flexible working

The opportunity

We have a rare opportunity for a Senior Change Manager to lead and deliver change management for strategic initiatives across the Pacific. You will be responsible for ensuring change management frameworks and standards are applied consistently, including stakeholder engagement, communication planning, and delivery. You’ll provide proactive leadership for all business change initiatives offering strategic and practical advice to enhance delivery and benefit realisation outcomes.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

As a Senior Change Manager, you will lead and manage the change management team and broader change network to align resources with business. You will manage relationships with internal and external stakeholders to ensure high-quality services are delivered and support the development and implementation of change management strategies.

Key responsibilities will include:

- Align the function to QBE’s strategic direction and provide input on strategic planning as required
- Ensure the function delivers change management to support the delivery of strategic initiatives
- Define the Change Management strategy for the Pacific
- Establish and maintain processes, and procedures to ensure compliance and efficiency in accordance with QBE frameworks and governance.
- Assess potential impacts of change on the business and evaluate risk factors.
- Design and execute activities to support change adoption across the business
- Attract, select, develop, motivate, train, and retain a high-quality change network with the knowledge, skill and desire to deliver excellent outcomes and customer service
- Mentor and support the change network and team members in achieving business objectives.

About you

This role will suit a commercially minded change leader who can turn strategy into practical action, navigate complexity and drive meaningful, sustainable outcomes across the Pacific.

You will also have:

- Proven experience in change management, project delivery and business management within a complex environment.
- Strong knowledge of change strategies, frameworks, methodologies and tools.
- Experience leading technology and systems change, including an understanding of integrations and business impacts.
- Demonstrated ability to deliver agile change programs across diverse stakeholder groups.
- Ability to use data to build compelling cases for change, demonstrate return on investment and identify localisation requirements.
- Confident, pragmatic and hands-on, with the ability to challenge stakeholders, drive accountability and support day-to-day delivery within a small team.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
- Life Leave, supporting the life events we all experience, leaving your annual leave for rest
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super
- A range of discounts on insurance products, car hire, hotels, goods and services

To learn more about benefits of working with us, click  here .

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

- 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
- Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

APPLY NOW and let’s make it happen!

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it.

Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected]

Skills:
Change Management, Coaching for success, Communication, Critical Thinking, Delivery Management, Influencing, Intentional collaboration, Managing performance, Navigating ambiguity, Negotiation, Presenting with Impact, Process Improvements, Stakeholder Management, Strategic Communication Planning, Waterfall Model

Application Close Date: 02/11/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.