Delivery Network Manager (Teaching) CZ

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

We work with people in over 150 countries and reach over 700 million people.

We connect. We inspire.

Job Title: Delivery Network Manager (Teaching)

Pay Band: 6

Country/Location: Prague, Czech Republic

Department: English and Exams - Regional F2F Operations

Contract Type: Fixed term contract

Contract Duration: Two years

Closing Date: Tuesday, 10 November 2026 - 23:59 Philippine Time (GMT+8) / 17:59 Prague Time (CEST, GMT+2)

Role Description/Purpose

The purpose of this role is to execute and ensure end-to-end teaching operations delivery at a single country or location level, from learner registration handover through class delivery to post-course services. The role owns the country or location venue strategy, including the sourcing and contracting of Teaching Centres and partner teaching locations, and manages the onboarding, support, and performance monitoring of delivery partners (teaching venues, partner centres, and similar suppliers).

The role ensures delivery readiness, safeguarding, and quality assurance (QA) compliance, and acts as the focal point for service escalations. Working closely with the Planning & Registration and Workforce Resourcing teams, it aligns timetables, capacity, and operational readiness to protect customer commitments, optimise cost-to-serve, and deliver a consistent, high-quality learner experience.

Role Accountabilities

At the British Council, we connect people with learning opportunities that transform lives and build trust between the UK and countries around the world. We are seeking a highly organised and proactive Delivery Network Manager, Teaching to lead the end-to-end operational delivery of our teaching services within a country or location. Reporting to the Senior Delivery Network Manager, Teaching, you will ensure that teaching operations run smoothly from learner registration through classroom delivery and post-course services. Working across a wide range of stakeholders, including Planning & Registration, Workforce Resourcing, Academic Leadership, Country Operations, Customer Management teams, and external delivery partners, you will play a critical role in maintaining delivery readiness, ensuring compliance, and delivering an outstanding learner experience. You will also oversee venue strategy and classroom capacity planning, managing the sourcing, contracting, onboarding, and performance of teaching venues and partner centres while ensuring value for money and adherence to quality standards.

In this role, you will lead the operational management of Teaching Centres and partner delivery locations, ensuring readiness before term, effective delivery during term, and efficient post-term close-out activities. You will coordinate timetables, staffing rosters, classroom allocation, learning materials, and service recovery plans to ensure continuity of operations and minimise disruption to learners. As a key operational leader, you will monitor performance indicators such as classroom utilisation, service quality, cost-to-serve, and learner satisfaction, driving continuous improvement initiatives across the delivery network. You will act as the escalation point for complex operational issues, maintain strong relationships with internal and external stakeholders, and ensure compliance with safeguarding, health and safety, quality assurance, and data privacy requirements. In addition, you will manage delivery budgets, supplier contracts, and operational risks while leading and developing delivery teams, fostering a culture of customer focus, accountability, safety, and operational excellence. This is an exciting opportunity for a collaborative and results-driven professional who is passionate about delivering high-quality educational services at scale.

Qualifications & Experience

Essential

- Degree or equivalent experience.
- Experience in managing Teaching, Exams or other regulated service environments.
- Proven track record of leading teams.
- Knowledge of safeguarding, HR compliance and customer-facing delivery frameworks.
- Experience driving performance improvement and embedding continuous  improvement culture.
- Financial accountability and cost optimisation.
- Good understanding of regulatory and compliance requirements in education and  assessment services.

Desirable

- Implementing and assuring safeguarding policies and processes in educational
- settings for children.
- Developing and managing partnerships with educational institutions to assure
- compliance and performance.
- Experience with Sales & Operations Planning (S&OP) processes.
- Lean Six Sigma qualification.

Role specific skills

- People management.
- Safeguarding and compliance governance.
- Capability building, succession planning and continuous improvement in  operations.

Further Information

- Languages: The British Council systems and global processes operate in English. Written and verbal proficiency in English is required.
- Proficiency in Czech is also required to effectively communicate with local stakeholders, manage local partner relationships, and support operational delivery within the Czech Republic.

- Salary: Czech Republic monthly gross amount - From CZK 43,600 to 53,410
- Proof of Identity requirements & right to work in country: You must have the legal right to work in the stated location. Visa sponsorship and relocation assistance are not provided.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and we welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability, and ensure staff are drawn from the widest possible pool of talent and we guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
 
Safeguarding Statement

The British Council is committed to safeguarding children, young people, and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you experience any difficulties with submitting your application, please email [email protected]