Academic Operations Manager - BA

🌍 Academic Operations Manager

📍 Hybrid - HQ, based at one of the following study centers: Buenos Aires or Prague | Verto Education
🔗 Learn more about us:
https://vertoeducation.org

🌍 About Verto

Verto is on a mission to provide the best possible start to college. We make travel and experiential education a core part of the first year, enabling students to begin their academic journey overseas before transferring to one of 70+ partner universities in the United States.

We are building a more accessible, more impactful model of higher education. We are a fast-growing, mission-driven organisation creating transformational global experiences.

✨ About the Role

The Academic Operations Manager keeps Verto's academic operations running smoothly across our global study centers. Reporting to the Associate Director of Academic Operations (ADAO), you'll be a key operational driver on the Academic Affairs HQ (AAHQ) team - running projects end-to-end in Asana, collaborating with AAHQ leadership for department-level project management, and working closely with the Director of Academic Operations to translate academic needs into technology requirements. This position works closely with the ADAO to manage academic-technology systems and ensures access to timely, reliable data, reports, tools, and support needed across the global academic team to support academic operations.

This is a hands-on, individual-contributor role. You'll act as a functional resource and escalation point the on-site Academic Operations team relies on, working closely together to build a regular cadence for academic operations. This role is responsible for driving projects and progress to achieve goals and critical milestones within the academic and company calendar. You'll sit at the intersection of on-site academic operations and US-based leadership, so comfort working with multiple stakeholders and across time zones is essential.

🚀 What You’ll Be Doing

Academic Project & Operations Management

- Manage AAHQ's cyclical and one-off projects end-to-end - launching, assigning, and monitoring work in Asana and keeping projects on schedule and within scope.

- Collaborate with key project stakeholders to ensure work assignments are on track and in alignment with departmental goals, priorities, and OKRs.

- Coordinate the academic-operations calendar, cross-functional and team handoffs, and site localization to keep all stakeholders aligned on timelines, dependencies, and status.

- Maintain and update the resources and templates behind recurring AAHQ processes in the academic lifecycle (e.g., Add/Drop week, Course & Faculty Evaluations, Onboarding, etc.).

- Author and maintain standard operating procedures (SOPs) as directed for recurring AAHQ workflows so knowledge is captured and repeatable.

- Work closely to bridge academic operations and projects between onsite and HQ academic teams, translating global-to-local operational needs and standards to ensure alignment with standard operating procedures, policies, and Academic Provider standards.

Academic Technology

- Scope and document business requirements for academic-technology projects, working with stakeholders to define needs and success criteria. Quality assurance (QA) and testing for Academic technology projects, reviewing and testing changes, catching issues before they reach users, and confirming fixes.

- Serve as a “power user” of the department's in-house and external academic-technology systems, including but not limited to the schedule management tools, Canvas (LMS), Dropout Detective (student monitoring), and Qwickly (attendance tracking), acting as the go-to expert resource and troubleshooter for how they work.

- Monitor academic technology systems to ensure functionality, identify and communicate issues and solutions if operations are impacted, implementing system enhancements or recommending changes to tools or operating practices to support continuous improvement.

- Serve as an account administrator for externally contracted tools, operating with a deep understanding of tools, ensuring adherence to data privacy and FERPA, and designing or facilitating system training.

Data Analytics & Reporting

- Monitor and manage department data: build and maintain academic reports and dashboards, regularly monitor and provide data for decision-making and formal reporting needs from a variety of sources, like Salesforce, Canvas, and Google products.

- Ensure data accuracy and consistency across systems.

- Turn raw data into clear data for quality analysis. Develop actionable insights and decision-ready summaries in a variety of formats (from informal Slack updates to formal board deck presentations).

- Support standard and ad-hoc AAHQ department leadership reporting requests and prepare external reporting for Business Reviews, End of Semester analysis, Annual Reporting, or other projects as necessary.

Operations Support and Training

- Partner closely with the onsite Academic Operations Specialists across Verto study centers to monitor academic technology use and gather feedback, serving as the first point of contact for escalations, providing ongoing systems expertise and training support.

- Monitor quick, sufficient resolution of Academic Operations support tickets, providing escalated triage and turning recurring tickets into systemic fixes.

- Support global onsite academic operations through peak periods such as Schedule Building/Auditing and Add/Drop, coordinating across centers and time zones.

- Serve as project lead for credentialing, onboarding, and offboarding processes for faculty and academic systems onboarding for onsite staff in collaboration with key stakeholders in People Operations, Technology, and study center leadership.

- Plan and coordinate logistics for AAHQ team offsites, including scheduling, travel coordination, agenda development, and working with vendors.

- Identify, utilize, and/or recommend technology and/or AI-based solutions to address departmental and operational bottlenecks.

- Contribute to onboarding and training materials that help onsite teams adopt processes and systems consistently.

- Facilitate process retrospectives and translate stakeholder reflections into decision points and action items.

🧠 What We’re Looking For

Must-Have

- Bachelor's degree required

- Demonstrated project-management experience, ideally in an education, operations, or academic-services environment (4–6 years of relevant experience).

- Hands-on experience with Asana and Salesforce or similar systems.

- Strong data analysis and reporting skills and ability to translate and report data for stakeholders in a variety of formats (briefing notes, PowerPoint presentations, etc.)

- Excellent written and verbal English and cross-cultural communication skills.

- Strong facilitation skills in-person and virtually to facilitate effective meetings/training.

- Ability to articulate technical and complex topics to non-technical audiences.

- Strong organizational skills and attention to detail, with the ability to manage multiple concurrent projects and deadlines, including experience owning processes or systems that others depend on.

- Ability to drive projects from ideation to completion, monitor and manage stakeholder contributions, and keep projects on track for timely completion to achieve goals.

- A collaborative, service-oriented approach and comfort working across time zones with US-based teams and leadership.

- Comfort level in international, multi-site, hybrid and/or remote-first operations. This role requires access to reliable internet and a conducive environment to facilitate remote work in a camera-on, virtual collaboration environment.

- Existing legal authorization to work in the designated locations.

Nice-to-have:

- Master’s degree in a related field (education technology, data analytics, etc.)

- Experience defining business requirements and/or QA testing for technology projects.

- Familiarity with analytical reporting, business intelligence, and AI tools. Enthusiasm to learn new technologies.

- Experience administering or serving as a power user of operational systems (CRM, project management, or academic/student-information platforms).

👀 Who We’re Looking For

Someone who is highly organized and systems-minded, energized by turning messy, recurring work into clean, repeatable processes. You're a natural troubleshooter who enjoys being the person others come to when something breaks, and you're comfortable supporting colleagues across centers and time zones without needing formal authority to get things moving. You bring a bias toward action, sweat the details, and care about making the onsite teams' jobs easier.

📝Application Instructions

To apply, please submit the following:

- Cover Letter - a letter of interest (no more than 2 pages) that articulates your experience and qualifications in relation to the job description.

- Current Curriculum Vitae (CV)

- References - Names and contact information of three references who will provide a professional recommendation.

🌱 Why Join Verto?
The following are for full-time Employees in the United States (benefits for international staff vary by location and meet or exceed local standards)

- 🌍 Be part of a mission-driven organisation reimagining higher education

- ✈️ Work in a globally-minded, international environment

- 📚 Exposure to cross-functional teams (academics, operations, student life)

- 🚀 Opportunity to grow in a fast-moving, impact-driven organisation

Even if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.

💲 Compensation
At Verto, base salary is one part of your total compensation package.

Final base pay will depend on your location (aligned to Verto’s compensation regions), as well as your experience, skills, and relevant qualifications. Your recruiter/hiring manager can share the specific range for your location during the hiring process.

Location: Verto Buenos Aires or Prague study center. This role is primarily onsite to add depth to academic and operational support for study center teams, bridging HQ and onsite operating needs and time zones for real-time support, and providing assistance across teams. Remote work hours are scheduled to facilitate collaboration with Verto’s US AAHQ department.

Hybrid Work Schedule: This role is designed with a hybrid schedule for onsite and remote work. A standard working schedule will be determined upon hire and may be modified with advance notice to support peak HQ or onsite academic needs. Final arrangements are confirmed with your manager upon hire.

The role balances local operating hours with meaningful overlap with US working hours. This hybrid role is expected to have a schedule such as :

- Local-hours days (3 days/week): a standard local day (e.g., 09:00–17:30 local time), focused on study center operations and managing HQ priorities with onsite colleagues

- US-remote days (2 days/week): a later start and finish (for example, 11:00–19:30 local time), providing several hours of overlap with US Eastern Time for meetings and real-time collaboration with HQ teams.

The exact split and hours are dependent upon employment location and will be determined with the hiring manager to fit team needs and the academic calendar. Schedules may vary from semester to semester and between academic sessions.

Travel: Occasional travel may be required - for example, to support other study centers during peak periods/events or to attend team offsites or department/company events or training.

⚖️ Right to Work

You must have the legal right to work in Argentina. Verto Education is unable to sponsor visas for this role.

♿ Accessibility & Accommodations

Verto is committed to providing reasonable accommodations to candidates with disabilities. If you require support during the recruitment process, please let us know.

🔐 Data Privacy

By applying for this role, you acknowledge that Verto Education will process your personal data for recruitment purposes. This includes assessing your application, communicating with you, and managing the hiring process. Your data will be handled in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

🌈 Equal Opportunity Employer

Verto Education is an equal opportunity employer. We are committed to building an inclusive and diverse workplace and welcome applications from all qualified candidates. We do not discriminate on the basis of any protected characteristic, including race, religion or belief, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.