Senior System Administrator

JOB SUMMARY / INTRODUCTION The Senior Engineer provides hands-on technology support to end users and ensures the reliable operation of infrastructure services hosted in the United States, AWS cloud services, and all locally hosted payment systems. The role owns the coordination and resolution of local incidents and service requests and liaises with Group Technology teams when business users experience issues with services hosted or managed by the Group. The Senior Engineer also supports the delivery of locally driven technology projects and contributes to risk remediation, audit activities, and Risk and Control Self-Assessment (RCSA) requirements to strengthen operational resilience, regulatory compliance, and service quality. KEY RESPONSIBILITIES
- Provide responsive day-to-day support to business users across workstations, software, connectivity, and technology services, coordinating with vendors and relevant support teams to restore service within agreed SLAs.
- Administer, monitor, and troubleshoot infrastructure services hosted in the United States, AWS cloud services, and all locally hosted payment systems across production and disaster recovery environments, ensuring service availability, performance, security, backup, and recovery.
- Own and coordinate local incidents and service requests through the ITSM platform, maintain accurate records, and liaise with Group Technology teams when business users experience issues with services hosted or managed by the Group, ensuring timely escalation, follow-up, and resolution in line with SLAs and KPIs.
- Support and, where assigned, lead the delivery of locally driven technology projects from requirements through implementation, coordinating scope, schedule, testing, risks, dependencies, vendors, Group Technology teams, business stakeholders, and operational handover.
- Lead and support local disaster recovery and technology resilience activities, including planning, readiness assessments, recovery documentation, test coordination and execution, issue remediation, evidence retention, and follow-up of lessons learned in collaboration with business, Group Technology, and third-party providers.
- Execute and oversee operational controls including patching, vulnerability remediation, backup and recovery, access and security administration, monitoring, asset management, and CMDB accuracy, escalating material risks and control weaknesses promptly.
- Ensure technology services and operational activities comply with applicable FAB policies, procedures, governance frameworks, approved technology and security standards, and local regulatory requirements; identify exceptions and coordinate timely remediation or formal risk acceptance.
- Support technology risk remediation, internal and external audits, regulatory reviews, and Risk and Control Self-Assessment (RCSA) activities by identifying control gaps, coordinating corrective actions, maintaining evidence, and tracking agreed actions to closure.
- The role supports end users and ensures the reliable operation of US-hosted infrastructure, AWS cloud services, and locally hosted payment systems.
- The job holder works closely with business users, Group Technology, vendors, and local stakeholders to resolve service issues and deliver local projects.
- The role supports DR, risk remediation, audits, and RCSA, ensures compliance with FAB requirements, and may require work outside normal business hours.
- Functions within Group policies, governance frameworks, approved technology standards, delegated authority, and applicable local regulatory requirements.

REQUIREMENTS / QUALIFICATIONS
- Bachelor’s degree in computer science, Information Technology, Engineering, or a related discipline.
- 10+ years of experience in banking technology, infrastructure operations, or IT service management, including mandatory experience in the US banking sector.
- Current AWS certification with hands-on experience supporting AWS and US-hosted infrastructure.
- Strong experience in end-user support, Windows, networks, backup and recovery, security controls, and US payment systems.
- Experience in ITSM, project delivery, disaster recovery, risk remediation, audits, and RCSA.
- Working knowledge US banking technology guidance, including OCC, Federal Reserve, FDIC, and FFIEC expectations.