Assistant Property Manager

Assistant Property Manager

Doral Club Apartments | San Antonio, TX | Market-Rate Apartment Community

Schedule: Full-Time | 40 Hours per Week

Compensation: $21.00–$23.00 per hour

Benefits: Eligible Shelter associates enjoy a comprehensive benefits package, including medical, dental, and vision insurance; HSA with employer contribution; FSA/DCA options; 401(k) with company match; paid time off and company-paid holidays; employer-paid life insurance; short- and long-term disability coverage; Employee Assistance Program (EAP); and professional development and growth opportunities.

Grow Your Property Management Career and Help Our Communities Thrive!

Shelter Corporation is seeking a dependable, organized, and resident-focused Assistant Property Manager to join our team at Doral Club Apartments in San Antonio, Texas.

As part of Team Shelter, you'll serve as a key operational partner to the Property Manager, supporting leasing, resident relations, rent collections, financial administration, and the overall success of our community.

From assisting residents and managing important financial and administrative processes to coordinating with the maintenance team and supporting occupancy goals, you'll help ensure our community operates efficiently while providing a positive resident experience.

If you're detail-oriented, service-focused, and enjoy balancing administrative responsibilities with meaningful resident interactions, we'd love to hear from you!

What You'll Do

As an Assistant Property Manager, you'll...

- Support the Property Manager with daily community operations, administrative workflows, and office coverage as needed.

- Assist with leasing activities, including prospect follow-up, rental applications, lease preparation, renewals, move-ins, and move-outs.

- Support occupancy and leasing goals through responsive service, timely application processing, and coordination of apartment availability.

- Work with the Property Manager and resident accountant to maintain accurate resident ledgers, process rent payments, and assist residents with payment portal setup.

- Assist with delinquency management, resident notices, approved payment arrangements, collections, and related follow-up.

- Support eviction processes in accordance with company procedures and applicable legal requirements.

- Respond promptly and professionally to resident questions and concerns, assisting with conflict resolution and maintaining positive resident relationships.

- Prepare and deliver resident notices, lease communications, and other required documentation.

- Partner with the Property Manager and maintenance team to coordinate and track work orders, apartment turns, move-in readiness, vendor services, and timely resolution of resident service needs.

- Maintain accurate resident, leasing, and property records within Yardi and other applicable property management systems.

- Assist with occupancy, delinquency, leasing activity, monthly financial reporting, and other property performance measures.

- Follow applicable Fair Housing requirements, landlord-tenant laws, company policies, and established property management procedures.

- Reinforce operational expectations, support team collaboration, and assume additional Property Manager responsibilities as needed.

- Support special projects and other responsibilities that contribute to the success of our communities and Shelter.

What We're Looking For

Education & Experience

- High school diploma or equivalent required.

- Minimum of 1 year of relevant experience in multifamily property management, leasing, resident relations, collections, or a related field required.

- Experience in market-rate multifamily housing preferred.

- Experience with leasing, rent collections, resident relations, and general property operations preferred.

- Knowledge of Fair Housing regulations and applicable landlord-tenant laws preferred.

- Experience with Yardi or a similar property management system preferred.

Knowledge, Skills & Abilities

- Strong organizational and time-management skills with the ability to effectively manage competing priorities.

- Excellent attention to detail, particularly when working with resident files, financial information, and administrative documentation.

- Strong interpersonal, communication, and customer service skills.

- Ability to communicate professionally and respectfully with residents, applicants, team members, vendors, guests, and community partners.

- Ability to navigate resident concerns, delinquency discussions, and challenging conversations with professionalism and sound judgment.

- Ability to work independently while collaborating effectively with the Property Manager, maintenance team, and other Shelter departments.

- Ability to accurately maintain records, process transactions, and complete administrative responsibilities using property management systems.

- Proficiency with Microsoft Office and the ability to learn property management, compliance, and other technology systems.

- Ability to communicate effectively in English, both verbally and in writing, to perform essential job responsibilities.

- Bilingual English/Spanish communication skills preferred.

Physical & Additional Requirements

- Ability to regularly move throughout the assigned community, including residential buildings, common areas, offices, and outdoor areas.

- Ability to navigate stairs and conduct property and unit inspections as needed.

- Ability to perform work in both indoor and outdoor environments as responsibilities require.

- Ability to use standard office equipment and property management technology.

- Ability to perform the essential functions of the position with or without reasonable accommodation.

Why Join Shelter?

Since 1993, Shelter Corporation has been creating value for residents and property owners through thoughtful, comprehensive property management. Today, we manage multifamily communities across Minnesota, Florida, and Texas, with experience spanning affordable, market-rate, active adult, and other multifamily housing.

At Shelter, we believe successful property management starts with strong communities, engaged associates, and a commitment to doing the right thing. Our values - Integrity, Competence, Fun, Accountability, Dedication, and Innovation - guide how we serve our residents, support one another, and care for the communities entrusted to us.

Beyond competitive compensation and comprehensive benefits, Shelter is committed to creating a supportive workplace where associates can grow professionally, contribute meaningfully, and take pride in the communities they serve.

Equal Employment Opportunity

Shelter Corporation is an equal opportunity employer. Employment decisions are made without regard to any characteristic protected by applicable federal, state, or local law.

Ready to grow your property management career and help us open doors? We invite you to apply and become part of Team Shelter.