Head of Production (Maternity Leave Cover - 14 Months)

Brandwidth is a digital customer experience agency, established for 21 years and part of the Next 15 Communications group, a UK PLC with a global footprint across 50 offices in 15 countries. We help brands grow by redefining and accelerating the digital customer experience, creating rapid value and enabling future digital business.

Role overview

The Head of Production requires a comprehensive understanding of how digital agencies deliver successful digital projects to produce high-quality outcomes for clients and users, on time and within budget.

With at least 8 year's experience in a senior digital production and client-facing role, you will lead the Production and Resource Management teams, providing direction, mentoring and support across the wider business. You will play a key role in maintaining delivery standards, resolving challenges and ensuring projects remain aligned to client expectations, timelines and budgets.

As the senior representative of the Production team, you will contribute to new business and business development activities, working closely with the CTO, CCO, Client Services and department leaders to scope, plan and estimate project proposals.

You will bring experience working within Agile environments, supporting teams through the creation of project backlogs and functional specifications while collaborating with strategy, production, design and development teams. You will oversee the delivery of projects across their full lifecycle, monitoring progress, identifying risks and supporting teams in maintaining project momentum.

You will act as the primary escalation point for project delivery matters, helping internal teams and stakeholders understand project status while escalating key risks and challenges to leadership when required.

Start date - 6th January 2027 and End date - 29th February 2028

As a Head of Production at Brandwidth, you will:

- Manage the Production and Resource Management teams, ensure workstreams are on track, escalating and steering where necessary to maintain momentum.
- Mentor and guide your teams, improving processes to drive consistency and performance.
- Oversee freelance and offshore resource needs, costs, onboarding and efficiency, guiding the Resource Manager through internal sign-off processes.
- Represent your teams internally, collaborating with department heads and stakeholders to resolve issues and manage conflicting requirements.
- Provide direction and leadership for all current projects in line with project timelines and budgets.
- Be responsible for ensuring project rituals and documentation requirements are followed and ensuring wash-up and review findings are acted upon.
- Work with Delivery Team Leadership to ensure that briefing and scheduling deliverables are fit for purpose.
- Act as the first point of escalation for the client and Client Services team on the overall progress of large-scale projects in the team.
- Work with the Resourcing team to identify and resolve any scheduling or capacity issues that will impact project delivery schedules.
- Ensure that project delivery teams adhere to all project processes throughout.
- Provide input and documentation to support new business and business development proposals.
- Own the kick-off and set-up of defined new projects, ensuring they are set up for success before onboarding a Project Manager.
- Provide clear updates with a focus on problem-solving and maintaining project velocity.

You will bring:

- Minimum 8 year's experience project managing digital projects within an agency environment in a senior delivery role.
- Minimum 3 year's experience leading Production or Project Management teams.
- Experience leading project teams within an agency environment.
- Experience leading cross-functional teams across strategy, creative, content, design and development.
- Agile methodology qualification.
- Experience building backlog lists and facilitating sprint planning, sprint review and sprint retrospective meetings.
- Excellent written and verbal communication.
- Experience in issue mitigation and resolution throughout projects.
- Testing experience, ensuring projects are thoroughly tested and meet release expectations.
- Experience managing expectations and delivering within fast-paced environments.
- Experience leading teams and building engagement.
- Problem-solving and decision-making experience.
- Experience working directly with clients.

And in return, Brandwidth offers:

- Unlimited Holiday
- Flexible, hybrid working
- EAP Service
- Annual bonus scheme
- Matched contribution Pension Plan to 8%
- Private Medical Insurance
- Life Assurance
- Enhanced Maternity & Paternity
- Season Ticket Loans and Cycle Scheme
- Mental Health Wellbeing Services
- Gym Membership discounts
- Perks Programme (inc. well-known energy, retail, and health)

Why Us?

Brandwidth recognises that managing diversity is a continuous process of improvement and not a one-off initiative. Therefore, we develop and review our diversity strategy on an annual basis to support the achievement of business goals, including ways of addressing the diverse needs of our clients.

As a growing, global company, we focus on fairness and inclusion, ensuring that merit, competence and potential are the basis for all decisions about recruitment, development and appraisals. Brandwidth takes pride in keeping up to date with employment law and best practices when promoting equal opportunities and ensuring a diverse workforce.