About this role

The Role

You will join as a Product Specialist , the person who sits at the centre of how Intropic's proprietary

equity rebalance datasets, including Passive Fund Intelligence (PFI) and Index Intelligence, are

delivered to institutional clients in APAC. Product Specialists at Intropic own the technical delivery

and the relationship: onboarding and implementing new client teams, fielding detailed

index-methodology and integration questions in real time, and making sure every client is getting the

most out of their subscription.

This is a role with a clear path. As you build deep product knowledge and your own client

relationships, you will grow into an Account Manager for the region, taking commercial ownership of

renewals, expansion and new business across APAC. We will help you learn the business and the

industry as quickly as possible.

What You'll Be Doing

• Lead the technical onboarding and implementation of Intropic's equity rebalance datasets for new

client teams across APAC, from configuring entitlements, dataset and licence permissions across

our API, portal and SFTP channels, to walking quantitative and trading desks through the data

model, action codes and forecast series until they are production-ready.

• Act as the first point of contact for product and index-methodology queries on index events across

S&P, Russell, MSCI, FTSE, STOXX, TOPIX, Nikkei, CSI, Hang Seng and ASX, often in real time

over client chat and during APAC market hours.

• Work continuously with clients to ensure they are maximising value from their Intropic

subscriptions: monitoring usage, running training sessions and demos, and resolving issues

quickly.

• Support evaluations and trials of our full product suite with senior counterparties at banks and

investment firms in the region, progressing to owning renewals, expansion and new client

acquisition as you step into account management.

• Be the voice of APAC clients inside Intropic: understand where they spend their time and money

and feed that back to the researchers and engineers responsible for building and maintaining our

products.

• Help establish Intropic's presence in Hong Kong, working closely with the London team on

coverage, processes and the local client calendar.

Who We Look For
We want people with strong analytical skills, a genuine interest in financial markets, an
entrepreneurial drive and a desire to have an impact. We're a start-up growing fast; you'll have many
responsibilities, all giving you the opportunity to directly contribute to the company's growth trajectory.
Apply to us if:
• You have the right to work in Hong Kong (we are not able to offer immigration sponsorship for
this position).
• You are fluent in written and spoken English to a native or near-native standard, and
comfortable working in English with clients all day. Cantonese and/or Mandarin are a strong plus.
• You have 1-4 years of experience in a client-facing, product, client success, sales or
trading-support role in financial markets or financial data, or exceptional graduates with
demonstrable interest in equity markets.
• You understand, or can quickly learn, how passive funds, index rebalances and corporate actions
move markets. Experience with index methodologies (S&P, Russell, MSCI, FTSE, Hang Seng,
TOPIX) is a plus.
• You are comfortable with data: you can read an API response, work with CSV files and explain a
data model to a quant. Python or SQL is a plus, not a requirement.
• You are extremely ambitious and hard working, looking to take on big responsibilities and be
accountable for them.
• You are curious and willing to learn a lot, quickly, about our business and industry, and you have a
track record of exceptional intellectual and operational achievement.
• You communicate clearly with both technical and non-technical audiences, and you stay
composed and precise under pressure, because our clients trade large sums on the answers you
give them.
• You have strong relationship-building skills and an outgoing, positive personality.