About this role
Key Responsibilities
- Configuration: Build & maintain forms, screens, categories, root-cause picklists, and field validation rules.
- Workflows & SLAs: Set up routing, escalation triggers, and regulatory timelines (e.g., FCA DISP 3-day / 8-week rules).
- Correspondence: Manage dynamic letter, email, and SMS templates with merge fields.
- Access & Security: Manage user permissions, security profiles, and operational queues.
- Reporting & Integrations: Maintain data extracts, views, and support API/batch feeds with core systems (CRM, Policy Admin).
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Key Requirements
- Experience: 2+ years hands-on Aptean Respond administration/configuration.
- Sector: Financial Services, Insurance, or Regulated Consumer Operations.