Payroll Administrator

On behalf of The Department for Digital, Culture, Media and Sport (DCMS ), we are looking for a Payroll Administrator (Inside IR35) for a 6 month contract on a hybrid basis (60% in London, remainder remote/WFH)

As a Payroll Administrator your main responsibilities will be to:

- Manage a caseload of employee joiners, movers and leavers, ensuring HR processes are completed accurately and on time.
- Respond to employee and manager queries, providing a high standard of customer service.
- Investigate and resolve payroll queries, including underpayments, overpayments and pension issues.
- Provide first-line support to HR system users, responding to general enquiries and signposting relevant policies and procedures.
- Advise business areas on HR policies, processes and procedures.
- Maintain accurate employee records and update HR and payroll systems.
- Lead drop-in Q&A sessions and deliver face-to-face training to support staff understanding of HR processes.
- Manage competing priorities and meet deadlines in a fast-paced operational environment.
- Handle sensitive and confidential employee information appropriately.
- Identify opportunities to improve HR systems, processes and service delivery.

Essential:

- Experience working in an HR, payroll or HR administration environment.
- Experience managing a caseload and working to deadlines.
- Experience providing first-line support to system users, handling enquiries and signposting to policies and guidance.
- Experience using HR and payroll systems.
- Excellent customer service skills, ideally gained in a fast-paced environment.
- Strong communication skills, including the ability to handle challenging and sensitive conversations confidently.
- Competent using Microsoft 365 and Google Workspace.
- Ability to remain calm, patient and professional when dealing with stressful situations.
- Strong organisational skills and attention to detail.

Desirable:

- Experience using iTrent HR and payroll systems.
- Experience resolving payroll discrepancies, including underpayments and overpayments.
- Knowledge of pension administration and related employee queries.
- Experience managing joiner, mover and leaver processes.
- Experience delivering staff training, presentations or Q&A sessions.
- Experience identifying and implementing improvements to HR processes and systems.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident

As a Disability Confident employer, DCMS encourage applications from disabled and neurodivergent candidates . Applications from candidates who identify as having a disability and meet the essential criteria for the role will be prioritised for review. Where application volumes are high, additional role-specific and desirable criteria may be applied as part of the shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".