Human Services Assistant III

Salary Range $32,752-$52,093

Position is for a Human Services Assistant III for Child Protective Services

Job Description

This position provides a variety of services and support for the Child Protective Services unit. It requires operation of various computer systems to complete required tasks; answer incoming calls and manage the front desk to include greeting and receiving the public entering the building; greet and record walk-in reports; provide direct administrative support to Family Services Specialists in managing their cases; provide direct mail correspondence; provide information and referrals and verify information as required for other community resources; prepare and update case files, paper records; enter information into online systems; provide written and/or oral updates for paper and electronic case files, label case files and complete forms; assist in completing drug screen kits; organization and maintenance of file room; and perform other related duties as assigned.

Minimum Qualifications

Considerable knowledge of: Principles and processes for providing customer and personal services; administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records, and other office procedures and terminology.

Skills in: Operations of a variety of automated office equipment including multi-line phone systems, calculator, fax/copier; and computer-driven word processing, spreadsheets, graphics and file maintenance programs.

Demonstrated ability to communicate effectively both verbally and in writing with program participants, plan and organize, and prioritize own schedule; establish and maintain working relationships with co-workers, and the public sufficiently to exchange ideas and coordinate activities; accept direction and follow established procedures from multiple levels of staff and exhibit solid interpersonal skills.

Preferred Qualifications

High school diploma supplemented with postsecondary coursework in subjects such as office business administration, accounting, computer sciences, social work, human services, or one of the social or behavioral sciences or a related field, and relevant work experience in public administrative support work or any equivalent combination of training and experience which provides the required knowledge. Skilled in working with DSS programs such as OASIS. Bilingual (Spanish/English).

Special Requirements

Applicants may be subject to Criminal History Background search, Central Registry search, DMV/driving record check and/or pre-employment drug screen.

This may include fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority.

All offers of employment are contingent upon satisfactory results of the required checks and screenings.

May require reporting for shelter duty during emergencies and/or disasters.

Requires valid Commonwealth of Virginia driver's license to include driving record that meets the agency standard.

Special instructions to Applicants

Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed or hand delivered applications will not be accepted. This website will provide a confirmation receipt when the application is submitted for consideration.

Consideration for an interview is based solely on the information provided. Applications must include relevant employment history.

Please refer to your LHRC account for the status of your application and this position. Selected applicants will be contacted by the phone number/email listed on the application/resume.

Contact Information

Name: Marie Hopkins

Phone: 540-574-5126

Email: [email protected]

Address: Harrisonburg Rockingham Social Services District

110 North Mason Street, Harrisonburg, VA 22803