Specialist, Student Financial Assistance

Position Title:
Specialist, Student Financial Assistance
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Position Type:
Regular
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About the Role:
Northern Kentucky University invites applications for a Processing Specialist within the Office of Student Financial Assistance. This position serves as a key operational role supporting student-facing services by processing a variety of transactions and maintaining accurate student records across multiple functional areas, including student accounts, and registration-related services.
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The Processing Specialist works collaboratively with campus partners to ensure efficient, accurate, and timely processing while supporting a seamless student experience.

Primary Responsibilities

- Provide front-line or tiered support to students and families by responding to inquiries via in-person, phone, and electronic communication channels
- Collaborate with functional areas (One Stop, Registrar, Student Account Services, Admissions) to ensure consistent and accurate service delivery
- Process student-related transactions and records in accordance with university policies and federal/state regulations (e.g., financial aid, billing, registration support, and general student services)
- Review documentation for completeness and accuracy; resolve discrepancies and follow up with students or campus partners as needed
- Maintain data integrity across university systems by entering, updating, and auditing information
- Maintain confidentiality of student records in compliance with FERPA and university policies
- Support continuous improvement efforts by identifying process inefficiencies and recommending enhancements

Qualifications

- High school diploma or GED required; post-secondary education (1–2 years of college or equivalent coursework) preferred
- Minimum of 1–2 years of experience in an administrative, customer service, or data-processing environment
- Excellent customer service and communication skills
- Strong attention to detail and ability to manage high-volume transactional work accurately
- Strong organizational and time-management skills with the ability to handle multiple priorities
- High level of accuracy, discretion, and professionalism
- Ability to work both independently and as part of a team

Why Join NKU

Northern Kentucky University is a student-ready, regionally focused institution committed to delivering high-quality, student-centered services. The Office of Student Financial Assistance plays a critical role in simplifying processes and improving the student experience.

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Posted Salary:
$16.74 per hour
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Work Environment & Physical Demands: