Shipping Supervisor

Vytex Windows has been manufacturing premium vinyl windows and doors since 1988. We're looking for a dependable Shipping Supervisor to join our team in Laurel, MD.

Schedule:

Monday – Friday

Position Summary The Shipping Supervisor leads shipping operations at Vytexs window manufacturing facility, ensuring finished products are stored, scanned, staged, loaded, and shipped accurately, safely, and on time. The role oversees dealer partner pickups and installer pickups, leads and develops shipping associates, and coordinates transportation with JB Hunts onsite account manager. The supervisor collaborates with Production, Purchasing, Receiving, and Customer Service to meet operational goals, protect product quality, and monitor key performance indicators (KPIs) to achieve shipping, service, safety, and transportation cost targets.

Key Responsibilities

Outbound Operations

- Oversee the staging, inspection, loading, and scanning of finished windows and related products; complete shipping transactions in FeneVision and print all appropriate shipping paperwork to meet customer delivery commitments.

- Build and manage daily and weekly shipping schedules in coordination with Production, Purchasing, and Customer Service

- Ensure orders are complete, accurate, and properly labeled; verify order accuracy through scanning products as loaded in FeneVision.

- Maintain organized staging areas and efficient dock flow to minimize handling and product damage

- Oversee proper packaging, racking, scanning after racking, and load securement practices for glass and window products.

Dealer Partner Pickups and Installer Pickups

- Administer the scheduling app for dealer partner pickups and installer pickups; coordinate proactive staging with Customer Service, dealer partners, and installers, confirm readiness, and communicate shortages or delays before arrival.

- Verify orders, quantities, screens, and related accessories before release; ensure accurate scanning when handing products to installers and dealer partners and obtain and retain signed packing slips.

- Oversee returned product verification, scanning, and placement in designated locations; coordinate disposition with Customer Service and Quality Control department.

JB Hunt and Transportation Coordination

- Serve as the primary shipping contact for JB Hunt and coordinate daily operations through its onsite account manager, the point of contact for drivers.

- Coordinate daily truck and route plans, load sequencing, delivery priorities, and service exceptions with JB Hunts onsite account manager.

- Coordinate backhauls and third-party pickups with JB Hunt, Receiving, Purchasing, and vendors to minimize empty miles and transportation costs while protecting delivery commitments.

- Coordinate yard movements and placement of trucks, trailers, and other equipment to support safe access, loading priorities, dock availability, and efficient traffic flow.

- Monitor provider performance against key metrics such as on-time delivery, damage rates, and safety compliance

- Hold regular performance reviews and resolve service issues, delays, and escalations

- Ensure equipment, including straps, is appropriate, available, and in good condition.

- Support contract and rate reviews, and recommend improvements in cost, capacity, or service

Team Leadership

- Interview applicants and supervise, schedule, train, and develop all shipping department associates, including loaders and forklift operators.

- Set clear performance expectations, provide ongoing coaching and feedback, and complete annual performance reviews during each associates employment anniversary month.

- Manage staffing, schedules, PTO, cross-training, and daily assignments to match production output and shipping demand; maintain coverage for callouts and specialized loading responsibilities.

- Cross-train associates and develop trained backup coverage for critical tasks and supervisory absences; plan assignments to maintain consistent daily execution during PTO, callouts, and staffing gaps.

- Ensure all shipping associates have the tools, personal protective equipment (PPE), scanners, and other equipment needed to perform their jobs; arrange replenishment, repairs, or replacement as needed.

- Foster a culture of safety, accountability, and continuous improvement

Quality and Damage Prevention

- Follow established handling, loading, and securement standards, enforce consistent execution, and refine practices to reduce breakage and damage.

- Monitor lost or damaged windows and other shipping exceptions; investigate missing units, damage, shortages, and delivery claims, identify root causes, and coordinate corrective action with the responsible departments.

- Work with the Quality Control department and Production to resolve recurring packaging or product issues

- Document and track claims and communicate outcomes to Customer Service and management

Safety and Compliance

- Enforce OSHA and company safety standards on the shipping dock and in the yard

- Ensure safe forklift and powered equipment operation and verify that only trained, evaluated, and authorized associates operate equipment.

- Ensure all lift operators complete required pre-use inspections and sign the equipment inspection books before operating a lift; remove unsafe equipment from service and coordinate repairs.

- Train new forklift operators, or coordinate training with a qualified trainer, and ensure required practical evaluations, authorization, and refresher training are completed and documented.

- Verify that all loads meet applicable weight, securement, and documentation requirements

- Coordinate with the provider to ensure drivers follow site safety and traffic rules

Shipping Systems and Performance Monitoring

- Ensure accurate and timely creation of bills of lading, the Truck Content Summary, and the Shipping Manifest.

- Maintain accurate shipping and inventory transactions in FeneVision; enforce proper scanning to storage and staging locations, during location transfers, when loading trucks, and when releasing products to installers and dealer partners.

- Use shipping holds and exception controls to prevent unauthorized release; reconcile physical product locations with system records and resolve scanning discrepancies promptly.

- Remain familiar with automated reports and performance information, including shipping volumes, on-time delivery, lost or damaged windows, labor productivity, transportation costs, backhauls, and provider performance; respond to questions, explain variances, and act on issues with the responsible departments.

- Monitor all delivery scan receipt emails, verify that deliveries are scanned correctly, and coordinate appropriate follow-up and corrective action when scans are missing or incorrect.

Continuous Improvement

- Identify opportunities to improve load efficiency and lower shipping and handling costs.

- Maintain organized docks, staging areas, and storage locations; improve layouts and workflows to reduce unnecessary handling, delays, and safety risks.

- Partner with cross-functional teams to improve order accuracy, communication, and the customer delivery experience

Qualifications

Required

- Ability to work in a fast-paced production environment and adjust priorities as needed

- 3+ years of experience in shipping, warehouse, or logistics operations, preferably in manufacturing

- 2+ years in a supervisory or management role

- Working knowledge of OSHA regulations and safe material handling practices

- Strong organizational, problem-solving, and communication skills

- Basic computer skills, including email and Microsoft Office, and the ability to learn FeneVision, scanning processes, and other shipping applications.

Preferred

- Experience using ERP or warehouse software; FeneVision experience is helpful but not required.

- Experience coordinating with third-party carriers or dedicated transportation services.

- Experience operating a yard tractor to move and position trailers.

- Experience in building products, windows, doors, glass, or other fragile or custom-order manufacturing

- Knowledge of load planning, route-based delivery, and job-site or distributor deliveries

- Familiarity with DOT regulations and freight claims processes

- Lean, Six Sigma, or continuous improvement training

Physical Requirements and Work Environment

- Regular time on the manufacturing floor and shipping dock, including exposure to noise, forklift traffic, and varying temperatures

- Ability to stand, walk, and move throughout the facility for extended periods

- Ability to lift to 50+ lbs., as needed

- Some flexibility in hours may be required to support peak shipping periods

Vytex is an equal opportunity employer.