About this role
Key Responsibilities:
- Welcome all guests, visitors, and patrons with courtesy, professionalism, and enthusiasm.
- Open and close doors for guests entering and leaving the hotel.
- Assist guests with luggage and coordinate with Bell Attendants when required.
- Provide directions and information regarding hotel facilities, services, events, and local attractions.
- Assist guests with transportation arrangements, including taxis and private vehicles.
- Maintain a clean, organized, and presentable entrance area at all times.
- Monitor guest arrivals and departures and communicate relevant information to Front Office and Concierge teams.
- Assist in managing traffic flow at the hotel entrance.
- Support VIP arrivals and departures in coordination with hotel departments.
- Ensure adherence to hotel safety, security, and service standards.
- Handle guest inquiries and requests promptly and professionally.
- Report any suspicious activity, safety hazards, or maintenance issues to the appropriate department.
Requirements
Qualifications & Experience:
- High school diploma or equivalent qualification.
- Previous experience in a luxury hotel, hospitality, customer service, or guest relations role is preferred.
- Excellent interpersonal and communication skills.
- Professional appearance and grooming standards.
- Ability to remain courteous and calm under pressure.
- Good knowledge of hospitality etiquette and guest service standards.
- Ability to stand for extended periods and perform physical duties when required.
- Basic knowledge of local attractions, transportation options, and surrounding areas is an advantage.
- Fluency in English is required; additional languages are an advantage.