About this role
Job Summary and Responsibilities
The Connection Center Virtual RN at the Virtual Resource Center uses telephone and computer interaction facilitating inbound and outbound communications from hospitals, patients, providers and consumers.
**This position will be remote - MUST living within the Omaha Metro / Council Bluffs location to be considered for the role. Out of state applications will NOT be accepted.**
- Perform telephone triage for patients calling their provider with certain symptomology.
- Demonstrates the ability to use the nursing process to collect data. Requires interview/communication skills, critical thinking and problem solving skills to level of licensure.
- Ability to work within protocols approved by CHI Health to provide information to patients and consumers.
- Accepts inbound calls from patients, pharmacies and other healthcare entities.
- Performs outbound calls to notify patients of reviewed lab and imaging results according to protocols that require review of the patient chart to answer questions.
- Acts as a consumer advocate by resolution of problems or communication of consumer needs and concerns to appropriate resources.
- Ability to follow medication refill protocols and act accordingly to those protocols.
- Achieve established benchmarks for quality by ensuring accuracy with patient accounts elements and standards for nursing documentation.
- Ability to adhere to workforce established schedules in order to promote and facilitate call center metrics.
Job Requirements
Required:
- Current Registered Nurse (RN) license that allows you to practice in our state
- Graduate of an accredited nursing program
- Basic Life Support (BLS) from the American Heart Association required
Where You’ll Work
From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.