Insurance Verification & Authorization Specialist

At Vivie, you’ll find workplace flexibility in a culture that’s unique. It’s a place where you can grow, do excellent work, and stay grounded in purpose.
Schedule: Full Time | Monday - Friday | 80 hours

Pay Range: $22-$24 (non-exempt), based on location, qualifications, and experience

Why Youll Love Working at Vivie

- Competitive pay with employer-matched retirement and pay-on-demand

- Comprehensive health and wellbeing benefits

- Generous PTO and paid holidays

- Career growth with scholarships, training, and professional development

- Work-life benefits and modern technology that make your day easier

As an Insurance Verification & Authorization Specialist, youll play a key role in supporting client access to care by ensuring accurate insurance verification and timely authorization for services. Youll work closely with clinical and administrative teams to keep patient records up to date, prevent billing delays, and ensure coverage aligns with service needs. Your role helps make care seamless by removing barriers before they happen.

As an Insurance Verification & Authorization Specialist, you will:

- Verify Insurance Coverage – Confirm patient eligibility for services, enter appropriate payer details in the clients chart, and notify the team of any changes or issues with coverage.

- Obtain & Manage Authorizations – Secure service authorizations based on payer guidelines, ensure adequate visit approval, and upload documentation into the clients chart. Monitor and verify service agreements for accuracy.

- Support Internal Communications & Compliance – Maintain logs, communicate clearly with staff about authorization status, and flag potential gaps in coverage. Follow HIPAA guidelines and uphold confidentiality in all communications.

- Other Duties as Assigned – The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive.

This job also requires:

- Proficiency in computer software and ability to quickly learn new systems.

- Prior medical experience and knowledge of insurance processes and payers is preferred.

- Strong attention to detail and documentation accuracy.

- Ability to work independently and collaborate across teams.

- Ability to pass state mandated background checks.

- Physical capability to perform all essential job functions.

- Ability to read, write, and speak English to ensure effective communication with team members, clients, and visitors.

Additional Details:

- Employment Type: Hourly, non-exempt

- Department: Finance

- Leadership Received: Manager of Revenue Cycle - HCBS

- Division: HCBS

- Travel Requirements: No

- This role does not include supervisory responsibilities

At Vivie, we follow all federal, state, and local laws that protect against discrimination. We’re committed to creating and maintaining a workplace where everyone is treated with fairness and respect. Discrimination of any kind — based on race, color, creed, religion, gender, age, marital status, national origin, sexual orientation, public assistance status, veteran status, familial status, disability, or any other protected characteristic — is prohibited.

We are dedicated to providing equal employment opportunities for all team members and applicants. That commitment extends to every part of employment, including recruitment, hiring, promotions, pay, career development, and all other conditions of employment. In addition, Vivie will provide reasonable accommodations to individuals with disabilities, in accordance with state and federal law.