SYSTEM ADMINISTRATOR (DESKTOP SUPPORT (TS/SCI CLEARANCE REQUIRED)

NorthHill Technology Resources has an immediate need for a Systems Administrator to support a Federal Program in St Louis, MO. This is a direct-hire role with our client, a highly respected Federal Integrator. An active TS/SCI Clearance is required.

As a System Administrator (Desktop Support), you will be responsible for providing excellent technical support to end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems. You will work closely with both on-site and remote users to resolve issues, coordinate upgrades, and provide hands-on support for desktop environments.

In this role, a typical day will include:

- Independently develops technical solutions for the management for software, hardware, configurations, and architecture. Provides interpretation to Systems matters that are moderately complex in nature.

- Provide troubleshooting support for systems hardware and software issues that are highly complex.

- Performs advance software installations and upgrades to operating systems and layered software packages.

- Applies advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.

- Provides guidance to less experienced personnel on workstation/server data integrity matters and the implantation of standard software and hardware solutions.

- Leads complex data/media recoverability following a schedule of system backups and database archive operations.

- Evaluates and assesses existing systems and plans long term strategies.

- Configure and maintain networked computer system, including hardware, system software, and applications

- Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies and configurations guidelines.

- Recognized subject matter expert in job area typically through advanced education and work experience. Established operational plans. Manages large projects with limited oversight from manager.

- Strong written and verbal communication is imperative when dealing with technically minded employees and non-technical colleagues

- Train end-users on the proper use of hardware and software. May training large groups of end users.

- May coach and review the work of less-experienced professionals.

- May serve as a team or task leader (Not a people manager)

- May require after hour support or weekend support for mission, program and special project support

WHAT YOU'LL NEED TO SUCCEED:

- Knowledge in one or more of the following areas:

Thin Client using Virtual Desktop Infrastructure (VDI) Technology

- Experience and/or knowledgeable with: Windows 11; Windows 10; Citrix; SMS; and SCCM

- End User Hardware

Thin Client, Thick Monitors, KVMs, Printers, Plotters Print Server Configurations, VOIP phone,

- Desktop Image Management

- Home Directory and Profile Support Services

- E-mail Support Services

- Software Support Services

- Experience and/or knowledgeable with; Windows 7; Windows 10; Win11 Citrix; SMS; and SCCM

- Excellent troubleshooting capabilities

- Strong communication skills

- Strong work ethic and attention to detail

- Strong writing skills (consistently document work completed)

- Strong time management skills and ability to work flexible schedules to meet job requirements

- Ability to move and lift computers, printers, monitors, and other hardware

- Team player and willing to share knowledge and learn from others to ensure team's success

- Enthusiasm and ability to adapt to new and changing technologies

Education/Experience Requirement:

- BA/BS (or equivalent experience)

- 5+ years of experience

Certifications:

- Security+ or CASP

- ITIL v4 Foundations

Location: Customer Site

US Citizenship Required