About this role
Our uniquely located hotel has a service culture built to make our guests feel as comfortable and welcome during their stay as they would at home. If you are passionate about guest satisfaction, take pride in your work and accomplishments, and are willing to do whatever it takes to ensure our guests have the best possible experience during their stay, then you have what it takes to be a successful member of our team.
As a member of our team, you are a representative of our hotel and make the first and last impression to each of our guests. You must be able to adapt to new situations and operate within an extremely fast paced environment. You are an integral part of every interaction with the guest and we believe each specific employee possesses qualities that make them important in the overall success of our team.
Daily responsibilities include but are not limited to:
Move tables, chairs and audio-visual equipment in and out of meeting rooms.
Set-up and attend certain events with a positive attitude to ensure each group function runs smoothly.
Clean tables, chairs and carpets in function space.
Maintain, organize and inventory banquet equipment.
Assist with catering function for events and/or assist kitchen with supplies, set-up, maintenance, cleanliness of areas and perform any other duties as assigned.
Lift, carry or otherwise move up to 50 lbs. regularly. Lift, carry or otherwise move up to 100 lbs. occasionally with assistance.
Follow proper moving and lifting procedures. Regularly required to stand; sit; walk; reach; use hands handle or feel; talk and hear.
Requirements:
Exhibits strong customer service skills, including multi-tasking
Previous bar experience a plus
Be outgoing and engaging with our guests to ensure a great event experience
Open to cross-training and assisting in other departments as necessary
Qualifications
Provide the highest quality of service to the customer at all times
Presenting all food and beverage items in an efficient and personable manner using the designated serving styles
Maintaining a working knowledge of food and drink menu items, promotions, ingredients, and prep time
Keep all food and alcohol items stocked, organized, and maintained during evening reception
Maintain organization and food safety standards of all food storage areas
Promptly, effectively, and empathetically assist with guest requests
Be very knowledgeable of Marriott Rewards program and promotions
Develop a thorough knowledge of hotel staff, room locations, and amenities of the hotel
Be knowledgeable of the local area, including: shopping, entertainment, and dining
Complete any other related task given by manager
We are willing to train people who are motivated and committed to the success of our team. Previous hotel experience is not necessary; however, food service and food handling experience is a plus.