About this role
Job Summary
Under the direction of the Sr. Director of Case Management or designee, the Case Management Medical Social Work Supervisor is responsible for the oversight of CM staff engaged in complex case management. Duties include the supervision and mentoring of case management staff to ensure quality, efficient and comprehensive care to our diverse population with complex care needs. Provides direct oversight of medical social work and discharge planners that coordinate continuous, person—centered care for patients with multiple chronic, physical, or behavioral health conditions.
Core Job Responsibilities
- Ascertain medical complexity, social determinants of health, and potential behavioral health needs that impacts patient’s ability to obtain an appropriate disposition.
- Lead daily operations of the complex care team on strategies to assist patients with high need and chronic conditions to navigate the healthcare system, reduce hospital visits, improve overall quality of life, and implement relationship building with community partners.
- Analyze patient data to establish KPIs and set goals. Provides data driven outcome measurements driven by the complex care team.
- Distribute work assignments and monitors work for quality and completeness.
- Ensure that the Case Management team works effectively and efficiently with the interdisciplinary health care team to meet patient, departmental and organizational goals.
- Provide education and training to assist with the day to day operation of the Case Management department.
- Assist with identifying over-utilization of services and reports trends to Case Management leadership.
- Ensures that the Case Management team adheres to Conditions of Participation and all regulatory requirements that impact patient rights.
- Engage in quality improvement initiatives including continuing education, participation in system wide and unit specific teams, identifying areas for quality improvement and safe outcomes; maintains a cooperative relationship among the health care team by communicating information; responding to requests; building rapport; participating in team problem solving.
- Provide service excellence to patients and their families/visitors that meets or exceeds patient expectations through offering empathetic and compassionate patient-centered care; professionally manage patients, families and care givers as needed and concerns using positive service recovery methods; Responds to patient/family requests and makes active referrals to subject matter expert/decision maker who can fulfill patient requests; Provide culturally sensitive care.
- With leadership and Human Resources guidance, provides input to or makes recommendations on employee hires, performance reviews, transfers, promotions, salary changes, disciplinary actions, terminations and similar actions. Resolves grievances and other staff problems in a fair, timely and consistent manner also in conjunction with HR.
- Lead meetings with patients, families, healthcare team, and community partners to assist with care transitions.
- If working as a Social Worker, practices in accordance with New York State Practice Act and applicable regulatory standards.
- Ensures understanding and compliance with all MVHS policies and procedures and regulations.
- Performs related duties as assigned.
Education/Experience Requirements
REQUIRED:
- Master’s degree in social work.
- 3 years Case Management experience
- Strong communication, empathy, multi-level advocacy, and knowledge of complex health system.
- Highly proficient with MS Office.
PREFERRED:
- Prior supervisory experience.
Licensure/Certification Requirements
REQUIRED:
- Current NYS LMSW license in good standing
Disclaimer
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Job Details
Req Id 99212
Department CASE MGMT
Shift Days
Shift Hours Worked 8.00
FTE 1
Work Schedule SALARIED GENERAL
Employee Status A1 - Full-Time
Union Non-Union
Pay Range $81,000 - $131,000 Salary