About this role
POSITION SUMMARY
The Client Support Specialist at All Together Recovery LLC (ATR) is responsible for providing practical and emotional
support for
the client ,
supporting each department’s efforts in the treatment of clients,
ensuring the safety of everyone in the buildin g, and supporting the mission by assisting in the provision of a treatment environment conducive to recovery.
KEY PERFORMANCE INDICATORS (KPIs)
The Client Support Specialist’s performance will be evaluated based on the following measurable outcomes:
- Client Support -
- Maintain a consistent presence with the clients ; modeling recovery behavior , listening to their concerns, observing their behaviors , and holding them accountable when necessary.
- Provide supportive services in structured group activit ies, 1: 1’s as requested, de- escalation, crisis intervention, and client retention.
- Occasionally provide transportation for clients to/from appointments, outside events, etc.
- Staff Support -
- Respond promptly to all requests on teams feeds and/or radios.
- Assist and support other departments in their efforts to provide services to clients.
- Respectfully collaborat e with other departments to ensure a quality work/treatment environment , bein g sure to practice within one’s scope.
- Facility Support –
- Ensure
that the facility is clean and orderly, reporting any maintenance needs to Client Support Manager and/or Executive Director.
- Ensure the safety of the people in building by following company policies regarding intake procedures, contraband searches, and emergency procedures.
- Documentation
- Promptly and accurately create appropriate documentation : shift reports, gas logs, group notes, incident reports, etc.
- Promptly and accurately report new admissions, potential walk-offs , and any circumstances requiring clinical or medical intervention
to the proper channels.