Manager, Talent Acquisition Technology

Summary:

The Manager, Talent Acquisition Technology, plays a critical role in delivering and operating technology solutions that improve how Talent Acquisition works. In alignment with ADT's BLUE cultural values, the Manager boldly shapes the future by translating established technology priorities into successful implementations, enhancements, and operational improvements that strengthen recruiter productivity, candidate and hiring leader experiences, and technology adoption.

Leading day-to-day technology delivery and operations, this role combines project leadership, technology expertise, and problem-solving to manage implementations, releases, enhancements, testing, production support, and continuous improvement. The Manager partners across Talent Acquisition, HR Technology, IT, vendors, and other key functions to unite and win together, ensuring solutions are delivered effectively, operate reliably, and achieve intended outcomes.

Essential Responsibilities:

- Translate established TA technology priorities into executable plans, milestones, and deliverables, ensuring initiatives progress from requirements through implementation and stabilization.
- Lead day-to-day delivery of technology implementations, enhancements, and optimization efforts, managing timelines, dependencies, risks, stakeholder communications, and outcomes.
- Manage technology intake and enhancement requests, clarifying business requirements and coordinating feasibility, prioritization, and delivery with the Senior Manager and technical partners.
- Lead release management, testing, and user acceptance activities to ensure technology changes are evaluated, validated, communicated, and implemented effectively.
- Manage production support and break-fix processes, coordinating vendors and technical teams to resolve issues, identify root causes, and improve operational stability.
- Partner with Talent Acquisition, HR Technology, IT, and vendors to resolve delivery barriers, coordinate dependencies, and maintain clear accountability for actions and commitments.
- Connect insights, technical capabilities, and workflows across teams and tools to identify gaps and translate findings into delivering actionable solutions.
- Drive adoption and continuous improvement of TA technology through user feedback, utilization insights, training and communication support, and identification of optimization opportunities.
- Monitor delivery performance, system issues, enhancement progress, adoption, and operational metrics; escalate material risks with recommended solutions.
- Support AI and automation initiatives by coordinating requirements, testing, implementation readiness, operational processes, and ongoing performance improvement.
- Lead and develop assigned team members by setting clear expectations, coaching performance, and fostering a culture of accountability, collaboration, and continuous improvement.
- Manage projects from planning, through implementation, coordinating stakeholders, timelines, dependencies, and risks to deliver business outcomes on time.

Minimum Qualifications:

- Bachelor’s degree or equivalent combination of education and relevant experience.
- 5+ years of experience in Talent Acquisition Technology, HR Technology, TA Operations, technology delivery, or a related field, including demonstrated team or project leadership.
- Experience implementing, supporting, or optimizing enterprise HR or Talent Acquisition technology and translating business requirements into executable work.
- Demonstrated success partnering with business stakeholders, HR Technology, IT, and vendors to deliver cross-functional technology initiatives.
- Strong project management, problem-solving, communication, and organizational skills with the ability to manage competing priorities and resolve issues.

Preferred Qualifications:

- Experience supporting TA technology in a large, complex, or high-volume hiring environment.
- Experience across ATS, CRM, sourcing, assessments, scheduling, automation, or other recruiting technologies.
- Experience managing technology implementations, enhancements, releases, testing, production support, and change adoption.
- Experience supporting AI, automation, or emerging technology capabilities within HR or Talent Acquisition.
- Experience managing technology vendors, operational metrics, service expectations, and continuous improvement.

Knowledge, Skills, and Abilities:

- Delivery & Accountability (LEAD): Takes ownership of execution and outcomes; manages priorities, risks, dependencies, and commitments with discipline and sound judgment.
- Problem-Solving & Innovation (BOLD): Applies critical thinking and curiosity to identify root causes, improve processes, and implement practical technology solutions.
- Collaboration & Partnership (UNITE): Builds trusted cross-functional relationships; communicates clearly and works across teams to resolve barriers and achieve shared outcomes.
- Growth Mindset & Continuous Improvement (ELEVATE): Embraces change and feedback; identifies opportunities to improve technology, processes, and team effectiveness.
- Strong project and technology delivery skills with the ability to manage multiple initiatives and competing priorities.
- Strong understanding of Talent Acquisition processes and enterprise recruiting technology.
- Strong written and verbal communication skills with the ability to translate business needs and technology issues for diverse stakeholders.
- Demonstrated leadership, emotional intelligence, and ability to coach others while navigating ambiguity and change.