Safety & Security Agent

Main Accountabilities

- Support the coordination of safe and secure flight turnarounds.

- Screen passengers, baggage, cargo, and other property using approved security procedures and equipment.

- Control and monitor access to secure and restricted areas of the airport.

- Verify identification, credentials, and travel documents as required.

- Monitor assigned security areas and report suspicious activity or potential security concerns.

- Conduct routine patrols of terminals, gates, ramp areas, aircraft, and other assigned locations.

- Respond promptly and professionally to security incidents, alarms, and emergencies.

- Enforce airport security requirements and company policies and procedures.

- Maintain a high level of vigilance while providing professional customer service.

- Complete security, incident, and other required reports accurately and promptly.

- Coordinate with airport authorities, law enforcement, airline representatives, and other authorized personnel as required.

- Actively participate in the companys Safety Management System (SMS).

- Perform other duties as assigned.

Safety, Security, and Compliance

All employees have a responsibility and duty while at work to:

- Take reasonable care for their own health and safety and the health and safety of others who may be affected by their actions or omissions.

- Follow applicable aviation safety and security standards and promote a strong safety and security culture.

- Cooperate with managers and supervisors to support compliance with applicable legal, regulatory, and company requirements.

- Never intentionally or recklessly interfere with or misuse equipment or resources provided for health, safety, security, or welfare purposes.

- Immediately report any work condition, equipment, activity, or behavior that may present a serious or immediate safety or security concern.

- Report hazards, near misses, incidents, accidents, and other dangerous occurrences in accordance with company procedures.

- Perform assigned duties in accordance with provided training, procedures, and workplace health and safety requirements.

- Understand and comply with company health, safety, and security policies.

- Attend required training courses and maintain applicable qualifications and credentials.

Qualifications and Experience

- Must be at least 18 years of age.

- High school diploma or equivalent.

- Ability to successfully complete required background checks and obtain and maintain applicable airport/security credentials.

- Previous security, aviation, law enforcement, or military experience preferred, but not required.

- Basic computer skills for completing reports and using applicable monitoring or security systems.

- Valid drivers license if required for the position.

Skills and Other Requirements

- Ability to work collaboratively with employees, management, airline representatives, airport personnel, law enforcement, and other service providers.

- Strong commitment to safety, security, professionalism, and customer service.

- Ability to handle sensitive and confidential information appropriately.

- Strong customer service and interpersonal skills.

- Strong organizational and time-management skills.

- High attention to detail and situational awareness.

- Ability to remain calm and professional under pressure.

- Effective problem-solving and conflict-resolution skills.

- Dependable, punctual, and flexible with scheduling.

- Ability to communicate effectively with passengers, guests, coworkers, and other individuals from diverse backgrounds.

Physical Requirements

- Ability to stand and walk for extended periods, including shifts of up to 8–10 hours.

- Ability to frequently bend, stoop, kneel, and reach.

- Ability to lift, carry, push, and pull up to 30 pounds.

- Ability to perform repetitive security, inspection, monitoring, and documentation tasks.

- Ability to work in airport terminal, gate, ramp, aircraft, and other operational environments as assigned.

- Ability to work in environments with varying noise levels and weather conditions, depending on assignment.

Work Environment and Schedule

- Fast-paced, safety- and security-focused airport environment.

- Requires constant awareness and attention to surrounding activity.

- Must be flexible to work mornings, evenings, overnight shifts, weekends, holidays, and overtime as operationally required.

- Must comply with all applicable company, airport, airline, safety, security, and customer-service standards.