Practice Office Assistant

Full-time, Days/Eves

80 hrs/2 weeks

Office is open 8am-8pm

Position includes weekend and holiday rotation

START Program

The START program at WellSpan Health is a Certified Community Behavioral Health Clinic providing integrated mental health and substance use treatment for individuals with complex needs.

The Specialized Treatment and Recovery Team (START) was launched by WellSpan Health in 2020 in South Central Pennsylvania as a Certified Community Behavioral Health Clinic (CCBHC), supported by a SAMHSA grant. It is designed for individuals who require immediate or complex behavioral health care that may not be addressed by conventional outpatient services.

START provides a comprehensive, integrated care experience, including:

- Mental health and substance use disorder services

- Medication-Assisted Treatment (MAT) for alcohol and opioid use disorders, including buprenorphine and naltrexone

- Crisis mental health services and walk-in support

- Individual, group, and family therapy

- Primary care screening and monitoring of key health indicators

- Recovery and peer support services

- Care coordination and social services, including referrals for housing, job skills training, and child care access

START emphasizes a trauma-informed, patient-centered approach, ensuring that care is tailored to each individual’s needs. The program integrates behavioral health, primary care, and social support to promote recovery and overall well-being.

General Summary

Performs a variety of clerical office duties related to telephone management, receiving patients, insurance/billing, electronic record management, scheduling and administrative support as necessary. Ensures that the patient visit is a well-coordinated and friendly experience.

Qualifications

Minimum Education:

- Certificate Program Professional Medical, Administrative or Business School Required or

- High School Diploma or GED With 12 or more months of customer service experience Required

Work Experience:

- Less than 1 year Relevant experience Required

Courses and Training:

- Medical terminology within 180 days Preferred

Knowledge, Skills, and Abilities:

- Excellent interpersonal/communications skills.

- Knowledge of medical/mental health office operations to include reception, billing and insurance and general office skills.

- Computer skills to include typing.

Benefits Offered:

- Comprehensive health benefits

- Retirement savings plan

- Paid time off (PTO)

- Education assistance

- Financial education and support, including DailyPay

- Expanded Paid Parental Leave

For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)