Quilt Store Manager

Store Manager

Position Overview

The Store Manager is responsible for daily store operations, team leadership, and delivering a welcoming, knowledgeable customer experience. Their primary focus is building and managing a capable team through consistent training, clear expectations, coaching, and accountability.

Working closely with the Director of Customer Experience, the Store Manager translates store goals and priorities into daily action. This role also supports merchandising, inventory management, sales planning, and social media content.

Position Details and Schedule

- Full-time, salaried position with a salary range of $50,000 - $55,000

- Reports to the Director of Customer Experience.

- Works in the store, five days per week.

- Store hours are Monday–Saturday, 10:00 a.m.–5:00 p.m. Scheduled work may include time before opening or after closing for preparation, training, and operational responsibilities.

- Saturdays are required, with Sundays and one weekday off. The weekday off may be selected based on the manager's preference and coordinated with store coverage needs.

- A Saturday rotation may be considered in the future as staffing and coverage allow.

- Occasional schedule adjustments may be needed for classes, promotions, and special events.

Team Leadership and Training

- Lead the store team, establishing clear expectations for customer service, productivity, teamwork, and daily responsibilities.

- Manage employee schedules, shift coverage, and daily assignments to maintain appropriate staffing.

- Take ownership of onboarding and ongoing training, using the training structure established with the Director of Customer Experience.

- Coach employees on product knowledge, store systems, sales techniques, and customer service.

- Provide regular feedback, address performance concerns promptly, and document issues and progress as appropriate.

- Participate in employee evaluations, and personnel decisions in coordination with the Director of Customer Experience.

- Build a supportive team culture where employees communicate clearly, take initiative, and follow through on responsibilities.

Daily Store Operations and Customer Experience

- Serve as the first point of contact for daily store questions, employee needs, and operational issues.

- Oversee opening and closing procedures, store readiness, cleanliness, organization, and completion of daily tasks.

- Ensure customers receive attentive service and helpful guidance on fabric, notions, quilting supplies, and store offerings.

- Resolve customer concerns within established guidelines and escalate larger or recurring issues.

- Troubleshoot order issues in Admin and coordinate with other departments when needed.

- Identify operational problems and recommend practical improvements.

Inventory and Merchandising

- Oversee inventory receiving, pricing, labeling, stocking, and organization.

- Maintain accurate inventory practices through staff training, routine checks, and follow-up on discrepancies.

- Monitor stock levels and communicate replenishment needs, customer requests, and product trends to the Director of Customer Experience.

- Maintain attractive, shoppable displays that highlight featured products, seasonal collections, store samples, and promotions.

- Coordinate routine display updates and carry out larger merchandising changes in partnership with the Director.

Sales Planning and Promotion Support

- Help develop sales and promotional ideas using customer feedback, team observations, and product performance.

- Execute approved promotions, ensuring signage, displays, pricing, and team communication are ready before launch.

- Train the team on current offers and featured products so employees can confidently explain them to customers.

- Monitor progress toward store sales goals and coach the team on helpful product recommendations and related purchases.

- Share results and observations with the Director to help improve future sales and promotions.

Social Media and Store Content

- Support the store's social media strategy by capturing photos and videos of products, displays, projects, classes, and store activity.

- Collaborate with the Director of Customer Experience to identify content opportunities tied to store priorities.

- Help prepare featured products and displays for content creation.

- Contribute customer questions, product highlights, and project ideas that can become useful content.

Qualifications

- Previous management experience, including direct responsibility for supervising, training, and coaching employees.

- Demonstrated ability to set expectations, address performance concerns, and hold a team accountable.

- Strong organizational skills and the ability to manage competing priorities while following through on details.

- Confident problem-solving and customer service skills.

- Comfortable using point-of-sale, order management, and inventory systems.

- Ability to interpret sales information and use it to guide daily decisions.

- Comfortable helping create basic social media photos and videos.

- Interest in fabric, sewing, or quilting, with a willingness to develop strong product knowledge. Quilt shop or related specialty retail experience preferred.

Working Relationship with the Director of Customer Experience

The Director of Customer Experience establishes overall strategy, product selection, promotional direction, training standards, and broader customer experience priorities.

The Store Manager owns daily execution, staffing, employee coaching, and operational follow-through. They are expected to make routine decisions within established guidelines, keep the Director informed, and bring forward issues that require larger decisions or changes.

Measures of Success

- Employees are trained, supported, and clear on their responsibilities.

- Staffing, daily tasks, and store operations are managed consistently.

- Customers receive knowledgeable service, and concerns are resolved promptly.

- Inventory is received and stocked accurately, and displays remain organized and current.

- Promotions are executed correctly, and the team understands store sales priorities.

- The Director can rely on the Store Manager to handle daily operations independently and communicate issues with proposed solutions.