Service Warranty Admin-Premier Collection

Overview

For over 35 years, Avondale Group has grown to become one of the most respected family-owned automotive groups in the world. We pride ourselves on creating an elevated client experience from purchase, to service, to collision repair, to subscription and beyond. The sincere and endless commitment to our employees drives our success and the inclusive culture makes Avondale Premier Collection a truly special place!We feel honored that we attract, nurture, respect and retain the most talented people in the industry! We do so by providing a world-class, high-quality work environment where productivity, innovation, and personal and professional growth lead to success and lasting, meaningful relationships. It would be our sincere pleasure to show you this, first-hand.

EXCELLENT MEDICAL INSURANCE AND LIFE BENEFITS FOR YOU AND YOUR FAMILY!

- Your Choice of Medical Plans (we reduced employee healthcare expense through our self-insured plans for our employees and their families for 2024)

- Dental

- Vision

- FREE Company Paid Life Insurance

- FREE Employee Assistance Program Support for all employees

- 401K Retirement Plan

- Paid Holidays/Vacation/Paid Time Off

Avondale is proud to represent Mercedes-Benz, Sprinter Commercial Vehicles, Porsche, Aston Martin, Bentley, Rolls Royce, McLaren, Maserati and Koenigse.

Who is Avondale Group?

A Career at Avondale

Responsibilities

Our Avondale Premier Collection Warranty Admin's administer the submission of factory and after-market warranty claims and the resulting collection of all warranty revenues, and oversee and provide leadership to the Warranty Administrative staff.

Responsibilities:

Knows and understands the manufacturer warranty policy and proceduresKnows and understands the repair order cycle, and the ability to communicate with the technicians and ASM’s regarding hours, stories and documentation

Up flag and back flag tech according to management

Posts daily payment reports

Cleans all four warranty schedules weeklyReviews every warranty repair order for completion, accuracy, and legibility, in accordance with the applicable policies and procedures manualsReturns improperly completed repair orders to their originators for completion or correction

Determines and enter the applicable labor operation codes, failure codes, and other administrative data required

Checks each repair order against the vehicle's service history to avoid making duplicate claimsMonitors the use of special warranty programs for diagnosis time, straight time repairs, etc. for abuse by the service staffReports any abuses or fraudulent manipulation of warranty claims to management immediatelyScans repair orders into system and distribute to appropriate party for final processingSubmits warranty claims to the factory or warranty company using the administrative tools available

Reviews all returned and rejected warranty claims and prepares the repair orders for immediate re-submissionContacts the appropriate warranty claims representative regarding any claims requiring special authorizationMaintains a record of all claims submitted, returned, rejected, or paid and their current status

Keep Axcessa up to date for management to review on-going warranty claim status

Maintains a minimum warranty claims acceptance rate of 98%

Qualifications

EDUCATION and/or EXPERIENCE

High School Diploma or GED required1-3 months related experience and/or training; or equivalent combination of educationand experience

OTHER REQUIREMENTS

Flexibility with schedule

PHYSICAL DEMANDS

The employee must occasionally lift and/or move up to 25 pounds.