About this role
Juniper Preserve , located in Bend, OR is pleased to announce an excellent career opportunity for a part-time Spa Host ! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon , you will contribute to a global leader in golf and community management.
Hourly Rate: $20/hour
SUMMARY
The Spa Host is responsible for providing exceptional, personalized service and creating a welcoming experience for spa guests. This role supports the daily operations of the spa by greeting and orienting guests, managing appointments and transactions, answering questions about spa services and retail products, and maintaining clean, organized, and well-stocked guest areas. The Spa Host works closely with spa team members to ensure a seamless guest experience and smooth daily operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Welcome guests upon arrival and provide an overview of spa facilities, amenities, and available services.
- Issue lockers, robes, and slippers, and escort guests to the relaxation room as appropriate.
- Answer phone calls, respond to inquiries, and assist guests with questions regarding spa treatments, services, amenities, and retail products.
- Handle guest questions and concerns professionally and courteously, communicating issues requiring additional attention to management.
- Maintain a thorough knowledge of the spa menu and confidently explain available treatments, services, and retail products.
- Promote spa treatments, services, retail products, programs, and applicable promotions or discounts.
Appointments and Transactions
- Manage spa appointments throughout the shift, including scheduling, reviewing reservations, and making confirmation calls 24 hours in advance while communicating the cancellation policy.
- Check guests in and out for spa appointments and process payments accurately.
- Maintain proficiency in the spa's scheduling and point-of-sale software.
- Complete end-of-day closing procedures, including generating required reports and preparing tickets for each technician.
- Handle cash and other financial transactions accurately and in accordance with established procedures.
- Complete opening and closing duties diligently and follow established spa protocols.
Spa Operations and Facility Maintenance
- Maintain a clean, safe, organized, and welcoming environment throughout the spa, including locker rooms, lounges, relaxation areas, and retail displays.
- Monitor and replenish locker room supplies, amenities, and other guest necessities.
- Maintain accurate supply lists and inventory records.
- Assist with preparing and resetting treatment rooms and restocking backbar supplies as needed.
- Coordinate linen needs by delivering used linens to Housekeeping and checking the availability of clean linens.
- Monitor the shipment area for incoming packages and assist with deliveries as needed.
Teamwork and Communication
- Communicate staff or guest incidents and other matters requiring attention to management promptly.
- Remain attentive to guest needs and maintain a consistent presence at the assigned workstation.
- Work independently and manage assigned responsibilities with minimal direct supervision.
- Assist with other areas of spa operations as requested by management.
- Attend and participate in required training sessions and staff meetings.
- Maintain a positive attitude and contribute to a professional, collaborative work environment.
QUALIFICATIONS
- Previous experience in hospitality, customer service, or a front desk role preferred.
- Strong verbal communication and interpersonal skills, with a genuine commitment to guest service.
- Ability to learn and confidently use scheduling systems, point-of-sale software, and other computer applications.
- Strong organizational skills and attention to detail, particularly when managing appointments and financial transactions.
- Ability to maintain professionalism, discretion, and confidentiality when handling guest information.
- Ability to work independently while collaborating effectively with other team members.
- Flexibility to assist with a variety of operational duties as needed.
Benefits & Other Compensation:
This position includes eligibility for the following benefits, subject to applicable plan terms:
- Healthcare Benefits – Medical (if determined by the ACA measurement)
- Retirement Benefits – 401(k) with employer match (19 years of age and older)
- Additional Compensation – Eligible for Commissions
Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Companys discretion.
This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.
About Troon Priv
Troon Priv is the private club division of Troon, the global leader in golf and club management. Dedicated exclusively to private clubs, Troon Priv partners with premier properties to deliver exceptional hospitality, personalized service, and outstanding member experiences. By combining industry-leading resources, expertise, and innovation with each clubs unique culture and traditions, Troon Priv helps create vibrant club communities where members, guests, and associates feel valued, welcomed, and connected. Our clubs are built on a commitment to service excellence, operational integrity, and creating memorable experiences that extend well beyond the golf course. Associates are empowered to grow their careers, develop their talents, and make a meaningful impact. Through a culture of collaboration, excellence, and continuous learning, our team members have the opportunity to be part of something special while helping shape the future of private club hospitality. Learn more at www.troon.com (https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.troon.com%2F%3Futm_source%3Dchatgpt.com&data=05%7C02%7Cmackenzie.kirksey%40troon.com%7Ca72faec2903542d3a83e08def3074a8d%7Ceb5c5fe1a8174787b344061c0aa44fdf%7C1%7C0%7C639215409807394655%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=GVMr1K9WKqN%2FLcFl%2BQ2DU0UyVGJa9a0STibaDYPewdc%3D&reserved=0).