CONTRACT SUPPORT ANALYST - 72004246

Requisition No: 885878

Agency: Management Services

Working Title: CONTRACT SUPPORT ANALYST - 72004246

Pay Plan: Career Service

Position Number: 72004246

Salary: Up to $58,000

Posting Closing Date: 11/03/2026

Total Compensation Estimator Tool

Contract Support Analyst
Division of State Purchasing
State of Florida Department of Management Services
This is an on-site position located in Tallahassee, FL

Position Overview and Responsibilities:
This position is responsible for providing functional support and oversight of the contract for the eProcurement system (MyFloridaMarketPlace or MFMP) services, performing constant and consistent monitoring of the contract Deliverables and Service Level Expectations (SLEs) to ensure compliance and recommend document process improvements. This position supports the tracking, analysis, and reporting of contract metrics to drive compliance and inform strategic decision-making. This position is responsible for researching, implementing, and documenting new areas of process improvements to achieve significant and measurable results and benefits for the Bureau.

Contract Management and Administration Support

- Assist in maintaining the MFMP contract file and ensure the most up to date contract files are posted online.

- Maintain appropriate document retention by the Department and ensure and confirm appropriate document retention, per Florida Statute and Florida Administrative Code, by the service provider.

Utilize online tools such as SharePoint to effectively organize document retention in a way that is easily accessible and understandable.

- Through a complete understanding of Statutory and Rule requirements for contract documentation, maintain adequate records to ensure the Department is prepared to respond to a contractual audit at any time.
o In the event the MFMP contract is selected for audit by the Department’s Inspector General, the Auditor General, or another party, assist in facilitating by providing the requested information and any meetings, discussions, or follow-ups needed.

Contract Verification Support

- Using knowledge of the MFMP contract, monitor and verify contractual requirements and services described in the Scope of Work and other requirements not otherwise listed in the contract documents.

- Pay the invoices and any other ad-hoc invoices through Ariba on Demand (AOD), including fess resulting from the collections vendor and fees resulting from the system vendors use to pay transaction fees.

Prior to payment:

Confirm the service provider has met all SLEs and provided Deliverables.

- Verify invoice pricing against contracted rates.

- Other invoice payments related to the MFMP contract.

Validate requirements associated with the goods/services being procured and work with relevant Subject Matter Experts (SMEs) as needed.

- Process payment via a Purchase Order in AOD/Send to Accounting and Auditing for payment.

Strategic Contract Initiatives

- Regularly analyze the MFMP contract and identify opportunities to expand contract management and verification activities.

- Monitor daily activities completed and time spent to determine what opportunities the workload allows for expanding job duties and contract management activities.

- Create, maintain, and update standard operating procedures (SOPs), and user guides for contract Deliverables and SLEs review and approval.

- Regularly review processes across the MFMP Bureau that could benefit from improved documentation and formalized procedures.

Stakeholder Collaboration

- Build and maintain strong working relationships with key internal and external stakeholders.

- Maintain a comprehensive understanding of MFMP’s program and customer structure and key stakeholders within state agencies, the MFMP program, and Department leadership.

- Participate in internal and external operational and contract meetings.
o Record meeting minutes at internal and external stakeholder meetings to ensure statutory audit requirements are met.
o Use information provided in stakeholder and operational meetings to contribute to contract verification activities.

- Monitor stakeholder engagement from the service provider to confirm the customer support being provided meets the Department’s expectations.

- Monitor and respond to vendor inquiries through the MFMP email inbox.

- Coordinate and carry out operational and day-to-day activities to ensure stakeholder and leadership expectations are met. These activities include system browser support; developing and disseminating MFMP technical communications; maintaining various components of the MFMP public-facing website, application home page(s) and application ”News Feeds”; maintaining system release logs; documenting and reporting all system downtime and corresponding Service Outage Documents (SOD) or Root Cause Analyses (RCA), and ensuring all related documentation is properly stored on DMS@Work SharePoint.

- Respond to and coordinate public records requests.

- Request and document state agencies’ Annual Confidential Information Policy.

- Review and approve Vendor Information Portal (VIP) business delegations.

- Review and approve primary collections list.

- Review and approve Operational Data Updates (ODU) and workflows.

Perform other duties as assigned by management.

Knowledge, Skills, and Abilities:

- Knowledge of Technology: eProcurement Systems (Ariba on Demand), Microsoft Office (Excel, Word, PowerPoint, Publisher), Adobe Products;

- Ability to monitor, identify, and document process improvements;

- Ability to maximize use of technology to gain effectiveness and meet required deadlines;

- Ability to analyze large amounts of data;

- Knowledgeable of Florida procurement rules, laws, and strategic sourcing processes;

- Excellent attention to detail and customer service skills;

- Skill in managing internal and external customers and stakeholders;

Minimum Qualifications:

- High school diploma or equivalent (college experience preferred but not required).

- Three years of professional contract management/project management or system support experience.

Preferred Qualifications:

- Experience in a customer service role that manages multiple stakeholders.

- Experience compiling analytical reports and presenting the data to senior management.

- Agency experience with MyFloridaMarketPlace (buyer, approver, or other user).

- Florida Certified Contract Manager (FCCM) certification.

- Florida Certified Contract Negotiator (FCCN) certification.

Our Organization and Mission:
Under the direction of Governor Ron DeSantis, Secretary Tom Berger and DMS’ Executive Leadership Team, the Florida Department of Management Services (DMS) is a customer-oriented agency with a broad portfolio that includes the efficient use and management of real estate, procurement, human resources, group insurance, retirement, telecommunications, fleet, and federal property assistance programs used throughout Florida’s state government. It is against this backdrop that DMS strives to demonstrate its motto, “We serve those who serve Florida.”

Special Notes:
DMS is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our agency recruiter for guidance and answers to questions through the following provided email addresses:
[email protected]
[email protected].
An individual with a disability is qualified if he or she satisfies the skills, experience, and other job-related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. For purposes of requesting reasonable accommodations, as mentioned above, the agency hiring authority is the DMS Human Resources office, which the candidate can reach at (850) 488-2707.
Successful completion of background screening will be required for this position.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.