SENIOR CLERK - 64084712 1

Requisition No: 885865

Agency: Department of Health

Working Title: SENIOR CLERK - 64084712 1

Pay Plan: Career Service

Position Number: 64084712

Salary: $34,760 - 37,912

Posting Closing Date: 10/30/2026

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Your Specific Responsibilities:

The Senior Clerk performs advanced clerical, financial, and client‑service duties to support daily operations of the Florida Department of Health in Jackson County. This position manages front‑desk workflow, client intake, payment processing, appointment scheduling, medical records support, vital statistics functions, and program eligibility tasks. The Senior Clerk ensures accuracy, confidentiality, and compliance with FDOH policies while providing professional, respectful customer service to all clients.

Client Intake, Check‑In, Scheduling & HMS Documentation — Acknowledges clients checking in/out, verifies intake forms, updates demographic and financial information in HMS, advises clients of costs, answers non‑medical questions, accepts payments, collects copayments, scans documents into HMS for every visit, schedules and reschedules appointments using HMS templates, makes reminder calls, prepares eligibility folders, checks insurance databases, and maintains daily front‑desk workflow. Performs opening and closing procedures, answers incoming calls, dispatches all calls appropriately, checks voicemail throughout the day, responds or forwards messages, greets clients respectfully, provides directions, and assists with general inquiries.

Interviews clients to determine what services are needed, collects required documentation to determine financial eligibility on sliding fee scale, updates required forms annually for every client and updates client record in HMS on every appointment. Scans all documentation into patient record on every visit and checks-in client in HMS on every visit.

Payment Processing, Cash Drawer Management & Daily Reconciliation — Accepts and receipts payments for services, maintains security of cash drawer, balances daily receipts, manages cash/check/credit card transactions, informs clients of past‑due balances, prints and reconciles daily front‑desk paperwork, submits reports to the business office, receives mail, and completes daily mail logs.

Medical Records, FLSHOTS & Immunization Support — Copies, scans, and faxes medical information to legal or medical offices; records and updates patient demographics in FLSHOTS; prints historical immunization records; calls clients for record pickup or appointments; monitors Family Planning Waiver eligibility reports; assists clients with applications, documentation, and follow‑up.

Vital Statistics & Deputy Registrar Duties — Serves as Deputy Registrar; assists with issuing birth and death certificates; enters and verifies applications in E‑Vitals; processes credit card payments; records confirmation numbers on online applications. PEPW & Family Planning Waiver Support — Interviews PEPW clients, completes applications, collects documentation, conducts 45‑day follow‑up, initiates Family Planning Waiver services when personnel are absent, and coordinates with DCF as needed.

Serves as Billing Check-out Clerk responsible for ensuring appropriate service(s) are marked and billed, providing a receipt to each client at the end of each clinical visit. Will work closely with FDOH-Bay billing staff to resolve any identified issues, monitoring aged receivables reports and keying daily mail logs. Serves as a cashier when collecting payment from clients. Reconciles cash drawer at the end of each business day.

Livescan Fingerprinting Support — Schedules and blocks fingerprinting appointments, performs data entry, submits Livescan forms, and coordinates with the Accountant Services Administrator‑SES.

All other duties as assigned.

Required Knowledge, Skills, and Abilities:

- Ability to work in a fast-paced environment while meeting critical deadlines.

- Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information into or from electronic health records, scheduling systems, and/or reports.

- Ability to assertively direct and lead staff; including but not limited to responsiveness to staff needs, and personnel issues, and provide consistent/fair evaluation.

- Ability to effectively communicate (verbally and in writing), listen, assess, and problem solve with the general public, employees, and administration.

- Ability to establish and maintain effective working relationships with supervising personnel, coworkers, and the public.

Qualifications:

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English.

Preferred –

- A minimum of two years years’ customer service experience.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

4979 Healthy Way, Marianna, FL 32446

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

- Annual and Sick Leave benefits;

- Nine paid holidays and one Personal Holiday each year;

- State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;

- Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com );

- Flexible Spending Accounts;

- Tuition waivers;

- And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com .

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.