.png)
About this role
<h2><strong>Key Responsibilities</strong></h2><ul><li><p>Provide <strong>pre-sales technical support</strong> to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions.</p></li><li><p>Deliver <strong>after-sales technical support</strong>, troubleshooting installation, commissioning, communication, software and product-related issues.</p></li><li><p>Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.</p></li><li><p>Support <strong>new product launches, technical training, webinars, workshops and customer events</strong> in the Benelux and French market.</p></li><li><p>Collect and communicate <strong>customer requirements, market feedback and recurring technical issues</strong> to Product and R&D teams.</p></li><li><p>Support <strong>local product testing and validation</strong>, including firmware, software, compatibility and system integration testing.</p></li><li><p>Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.</p></li><li><p>Work closely with Sales, Product, Service and R&D teams to ensure timely resolution of customer and product issues.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree or above in <strong>Electrical Engineering, Electronics, Renewable Energy, Automation</strong> or a related technical field.</p></li><li><p>Relevant experience in <strong>solar PV, inverter, battery energy storage or renewable energy systems</strong> is highly preferred.</p></li><li><p>Good understanding of PV systems, inverters, batteries, electrical systems and system commissioning.</p></li><li><p>Previous experience in technical support, field service, application engineering or pre-sales engineering is preferred.</p></li><li><p>Strong troubleshooting and problem-solving skills.</p></li><li><p>Comfortable communicating directly with installers, distributors, EPCs and professional customers.</p></li><li><p>Strong customer-service mindset and ability to manage technical issues independently.</p></li><li><p>Good communication and cross-functional collaboration skills.</p></li><li><p>Willingness to travel within Benelux, France and occasionally within Europe.</p></li><li><p><strong>Fluent French and good English skills</strong> are required.</p></li></ul><p></p>