About this role
Administrative Technician III E16C
This position is located in Oklahoma City, Oklahoma.
Annual Salary: $ 34,999.65 plus full state employee benefits
Job related travel is occasional . - Must possess a valid driver's license and must maintain required car insurance.
Days worked will be Monday through Friday, with 8hr shifts between 8:00 AM - 5:30 PM.
Minimum Qualifications:
- Requirements at this level consist of 24 months of clerical office experience; or an equivalent combination of education and experience
Job Responsibilities:
- This position is a full-time virtual setting.
- Answer incoming calls to assist customers with inquiries; answering general questions, entering and retrieving client information as needed.
- Answer incoming phone calls to assist customers with questions, inquiries, and trouble-shooting issues pertaining to Electronic Benefit Card (EBT) for SNAP and Childcare.
- Ability to triage calls and transfer to appropriate program area as needed.
- Provide a high level of customer service to both internal and external, ensuring that inquiries
and concerns are handled professionally and in a timely manner.
- Demonstrate the ability to handle difficult situations with respect and courtesy.
- Participate in individual and staff conferences.
- Must attend all mandatory trainings associated with the position.
- Have the ability to multi-task, write, present, and interpret information in a clear, concise, and organized manner.
- Maintain compliance with Adult and Family Services business processes, policies, and standards.
- Performing various backup duties as required.
* Preference may be given to applicants who are bilingual.
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If you have questions, please contact [email protected]
OKDHS is a Fair Chance Employer.
This is a position in the Oklahoma Civil Service.
Announcement #: 26-JD252
83004144/JR