About this role
Inoapps Limited is seeking a dynamic Managed Services HCM Lead to head a distributed team responsible for delivering high‑quality HCM support and continuous improvement. The role combines people leadership, KPI management, customer escalation handling, and the development of deep Oracle HCM expertise to ensure service excellence and strategic growth.
- Minimum 5 years of experience in managed services, preferably within HCM.
- Thorough knowledge of Oracle HCM modules and related integrations.
- Current Oracle HCM certification (or ability to obtain within 12 months).
- Proven leadership experience managing remote, multi‑timezone teams.
- Strong analytical skills with a track record of KPI monitoring and reporting.
- Excellent communication and stakeholder management abilities.
- Demonstrated ability to handle high‑severity escalations and resolve issues quickly.
- Experience driving process improvement and knowledge‑sharing initiatives.
- Bachelor's degree in Business, IT, Human Resources, or related field (or equivalent experience).
- Customer‑focused mindset with a commitment to service excellence.