About this role
Position Overview
The Medical Assistant – Administrative (MA-A) serves as the front-line operational gatekeeper of the clinic. This role directly impacts patient experience, provider efficiency, and revenue integrity by ensuring that every administrative touchpoint is executed with precision, consistency, and professionalism .
At Impireum, this is not a basic front desk role—this is a high-accountability position where performance is measured by accuracy, timeliness, and the ability to prevent operational breakdowns before they occur.
Core Responsibilities
Patient Experience & Front Desk Operations
- Manage patient check-in and check-out with professionalism and efficiency
- Serve as the first and last point of contact for all patients
- Ensure all patient interactions align with Impireum’s service standards
Scheduling & Workflow Control
- Schedule, reschedule, and confirm appointments with accuracy
- Maintain provider schedules to optimize utilization and minimize gaps
- Coordinate patient flow to prevent delays and bottlenecks
Insurance & Data Accuracy
- Verify insurance eligibility and benefits prior to visits
- Ensure patient demographics and records are accurate and complete
- Identify and correct errors proactively to prevent billing issues
Communication & Coordination
- Manage high-volume phone calls and patient inquiries
- Route calls and messages appropriately and efficiently
- Communicate effectively with clinical and administrative teams
Performance Expectations (KPI-Aligned)
- Scheduling accuracy and appointment utilization
- Timeliness of task completion
- Patient wait time and experience metrics
- Error rate in patient data and insurance verification
What We’re Looking For
- Exceptional attention to detail and organizational skills
- Ability to multitask in a fast-paced environment without loss of accuracy
- Strong communication and professionalism
- High reliability and accountability
Culture Fit (Trust vs Performance)
- Trust: Consistently reliable, follows through without reminders
- Performance: Executes tasks accurately and efficiently under pressure