Director, Carey AI Services (Carey Business School)

Johns Hopkins Carey Business School is hiring a Director, Carey AI Services to lead the school's AI function, supporting both administrative and academic operations. Reporting to the Sr. Associate Dean of Finance and Administration, the Director translates leadership priorities into a strategic portfolio of AI initiatives, develops implementation roadmaps, hires and leads a small team of professionals, and oversees the delivery of AI-enabled solutions across the school.

The Director is responsible for identifying high-value opportunities, prioritizing initiatives, managing a portfolio of pilots and production tools, and ensuring measurable business outcomes. The role supports two overarching objectives: enhancing operational effectiveness across the school and contributing to enrollment growth and revenue diversification.

The Director, Carey AI Services operates within and contributes to AI governance framework established by the Director of Carey IT and Software Services while maintaining accountability for execution, adoption, effectiveness, and measurable results.

The position requires a unique combination of strategic judgment, technical fluency, operational leadership, and organizational influence. The Director works closely with school leadership, faculty experts, teaching and learning specialists, internal committees, and university-wide partners to advance responsible and effective adoption of AI across Carey Business School.

The Director works closely with senior IT, business, and/or academic leadership to develop and implement strategic plans that support the overall goals of the division. Develops policies and practices to support divisional strategy. Leads complex projects requiring multi-disciplinary coordination and significant vendor collaboration. Has day-to-day responsibility for a variety of applications and technologies that support a wide and diverse customer base. Recognized as an expert in the application of technological solutions and strategies to meet the unique needs of the division. Incumbents may be required to represent the division while working with external constituencies in the development of policies and practices that have an impact on the business of the division. Incumbents may be required to represent divisional leadership in executive meetings within and outside the division.

Specific Duties & Responsibilities

Strategy & Planning

- As a member of a senior management team, contribute or lead strategic and tactical planning to achieve divisional goals by prioritizing initiatives and coordinating the evaluation, deployment, and management of current and future technologies.
- Develop technology solutions to anticipate the division’s needs, be cost-effective, reliable, and compatible with existing and emerging technologies.
- Anticipate change and be agile to respond as technology requirements emerge and evolve.
- Based on understanding of divisional goals, mission, and culture, assess the impact and effectiveness of technology to ensure it supports the division’s needs.
- Provide input to, and have responsibility for, ongoing operations, budgets, multi-year budget forecasts and both strategic and operational planning.
- Balance available personnel and funding resources in support of meeting both operational and strategic imperatives. Recognize situations that present themselves and act with leadership to address significant issues.
- Work with constituents in conjunction with other IT leaders to interpret customer business needs and make recommendations for strategic investments in technology, applications, business processes, personnel, etc. that meet the goals of the division.
- Lead the development of technology-related policies and procedures for the division.
- Ensure that applicable Hopkins policies, practices, and regulatory requirements are addressed and followed within the area of responsibility.

Relationship Management

- Represent divisional leadership, often with delegated authority, in meetings both within and outside of Hopkins.
- Manage the customer relationship and satisfaction, and adherence to service level agreements.
- Create and promote a culture of excellent customer service.
- Facilitate and influence division-wide strategic initiatives to achieve division goals.
- Maintain relationships with strategic technology vendors for the division.

Project/Product Responsibility

- Has direct responsibility for the design, development, and application of technical solutions that satisfy customer needs and are essential to the ongoing operations of the division.
- Often primarily responsible for multiple major projects that impact the division.

Staff Management

- Develop and implement an effective and efficient organizational structure that, within the bounds of its responsibilities, supports the ongoing operations of the division.
- Recruit, develop, retain, organize, and manage the performance of staff.
- Other duties as assigned.

Additional responsibilities include

- Lead the school's AI portfolio, managing opportunity intake, prioritization, roadmap development, and the lifecycle of AI initiatives from pilot through production.
- Identify and advance high-impact AI opportunities by partnering with departments to improve operational effectiveness, service delivery, and strategic outcomes.
- Drive enrollment growth and revenue generation through AI-enabled solutions that enhance recruitment, admissions, retention, student engagement, and new business opportunities.
- Establish success measures and portfolio governance, including project metrics, performance monitoring, reporting, and recommendations for scaling, modifying, or retiring solutions.
- Ensure compliance and responsible AI use by aligning initiatives with university standards for privacy, security, procurement, data management, and AI governance.
- Establish and maintain AI delivery standards covering solution design, testing, documentation, training, support, change management, and long-term sustainability.
- Provide technical and strategic leadership on AI architecture, platform selection, vendor evaluation, and buy-versus-build decisions while guiding technical staff and project teams.
- Partner across the school and university with IT, Data & Business Intelligence, Information Security, faculty, and operational leaders to deliver scalable and integrated AI solutions.
- Promote AI adoption and organizational capability by increasing AI literacy, supporting experimentation, facilitating training, and creating pathways for faculty and staff engagement.
- Lead people, resources, and communications through staff supervision and development, budget and vendor management, transparent stakeholder communication, and execution of leadership priorities.

Minimum Qualifications

- Bachelor's Degree.
- Eight years of progressively responsible experience including three years of management/supervisory experience.
- Additional education may substitute for required experience and additional related experience may substitute for required education permitted by the JHU equivalency formula. Beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

- Project management experience is desirable.
- Extensive technical expertise across a broad range of systems
- Three years leading AI, machine learning, advanced analytics, or related initiatives.
- Demonstrated success moving AI or analytics solutions from concept through production deployment within a complex organization.
- Demonstrated success leading change management and adoption initiatives across multiple departments.
- Strong technical fluency with AI technologies and the ability to evaluate solution designs, vendor capabilities, and implementation approaches.
- Ability to communicate complex technical concepts to non-technical audiences.
- Experience implementing generative AI applications in production environments.
- Experience delivering retrieval-augmented generation (RAG) solutions and agent-based workflows.
- Familiarity with AI governance, compliance, and risk management frameworks.
- Experience applying AI or advanced analytics in marketing, admissions, sales, enrollment management, or customer engagement functions.
- Familiarity with enrollment funnel management and higher education recruitment strategies.
- Experience with enterprise technologies commonly used in higher education, including student information systems, admissions and CRM platforms, ERP and financial systems, learning management systems, business intelligence and analytics platforms.

Technical Skills & Expected Level of Proficiency

- Budgeting - Advanced
- Cloud Serverless Computing Architecture - Advanced
- Project Management - Advanced
- User Experience (UX) - Advanced

The core technical skills listed are most essential; additional technical skills may be required based on specific division or department needs.

Classified Title: IT Operating Unit Director 
Job Posting Title (Working Title): Director, Carey AI Services (Carey Business School)   
Role/Level/Range: L/04/LG  
Starting Salary Range: $175,000 - $225,000 Annually (Commensurate w/exp.) 
Employee group: Full Time 
Schedule: Monday - Friday, 9 AM - 5 PM 
FLSA Status: Exempt 
Location: Hybrid: On-site 3-4 days a week 
Department name: 60004457-Software and Reporting Services Group 
Personnel area: Carey Business School

This salary range does not include all components of the Carey Business School's compensation program. This position may be eligible for a discretionary bonus. Therefore, the actual compensation paid to the selected candidate may vary slightly from the salary range stated herein. For more information, please contact the hiring department.