About this role
About this role:
Systems Administrator is responsible for implementing and maintaining FinWise Bank's IT/IS needs and effectively help manage IT resources. The right candidate will help oversee all the Bank’s complex IT infrastructure including the help desk, business, and production systems with 24x7 uptime requirement, and troubleshooting of issues related to software, devices, servers, networks, etc. Considered individuals will have 5+ years’ experience in complex IT administration and IT Security in the financial industry, and should be intelligent, hardworking, with a proven track record of having excelled in this field. Only the highest-level individuals will be considered for this unique opportunity to join our fast-growing company.
Essential Duties and Responsibilities
- Maintain and administer computer networks and related computing environments, in both physical and virtual environments, including computer hardware, systems software, applications software, and all configurations. Administer Linux and Windows cloud environments.
- Administer Mongo database and Nats Streaming middleware.
- Administer Docker, Kubernetes and Microservices
- Provide direct support using exceptional customer service for the Bank’s employees, customers, partners and other vendors and consultants.
- Perform data backups and disaster recovery operations.
- Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
- Configure, monitor, and maintain email applications or virus protection software.
- Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
- Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
- Plan, coordinate, and implement network security measures to protect data, software, and hardware.
- Analyze equipment performance records to determine the need for repair or replacement.
- Recommend changes to improve systems and network configurations and determine hardware or software requirements related to such changes.
- Design, configure, and test computer hardware, networking software and operating system software.
- Perform routine network startup and shutdown procedures and maintain control records.
- Maintain logs related to network functions, as well as maintenance and repair records.
- Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
- Help oversee our infrastructure spanning 3 physical office locations, in addition to cloud-based hosting environment.
Qualifications
Skills and Experience
- Excellent understanding of related hardware and software including server applications, networking environments, cloud environments, firewalls, and Internet applications.
- Experience with administering Docker, Kubernetes and Microservices
- Shell scripting and patch management.
- 5+ years’ working experience and knowledge of IT Security, risk management and compliance understanding in the financial industry security and operations.
- Experience with networks, server, and desktop support, network security and security products.
- Minimum 5 years’ experience with application, desktop, and server virtualization with expert troubleshooting and installation knowledge with Hyper-V and VMware.
- Ability to communicate at all levels of an organization from end-user to senior management about both business and IT needs including translating business requirements into functional/technical specifications.
- Strong customer service experience required.
- Ability to work extended hours as needed.
Education
- Bachelor’s Degree in Information Systems or related field, or equivalent work experience required.
- Five or more years of related experience