About this role
Find your calling at Mercy!
The Supervisor–Community Health and Access supervises a team of Community Health Workers (CHWs), provides direct CHW services, and supports the Community Health Leader in core departmental functions. Community Health Workers are front-line public health professionals who are trusted members of the communities they serve. This trust enables them to serve as liaisons between health and social service systems and the community, improving access, quality, and cultural competence of care. The supervisor trains, monitors, and evaluates CHWs in alignment with performance standards. All duties are performed in a manner consistent with our mission, values, and Mercy Service Standards.
Position Details:
Supervisor - Community Health & Access
Lead. Advocate. Make a Difference in Your Community.
Mercy is seeking a passionate and experienced Supervisor - Community Health & Access to lead a team of Community Health Workers (CHWs) while directly supporting patients facing healthcare and social barriers. In this role, you will combine leadership, community outreach, patient advocacy, and health navigation to improve access to care for underserved populations.
As a trusted leader, you will oversee daily CHW operations, support team development, and work collaboratively with healthcare providers, community organizations, and patients to improve health outcomes and address social determinants of health.
What You'll Do
Lead & Develop a Community Health Worker Team
- Supervise, coach, and support a team of Community Health Workers
- Coordinate daily operations, work assignments, and team priorities
- Develop and deliver training programs and continuing education content
- Support onboarding and professional development of new team members
- Review documentation for quality, accuracy, and compliance
- Partner with leaders across the organization to achieve community health goals
Support Patients Through Health Navigation
- Provide direct services to uninsured and underinsured patients
- Assist with applications for Medicaid, financial assistance, disability benefits, and medication assistance programs
- Connect patients with primary care providers and appropriate healthcare resources
- Help patients understand care plans, provider instructions, and follow-up requirements
- Maintain expertise in eligibility requirements and benefit programs
Address Social Determinants of Health
- Assess patient needs related to food insecurity, transportation, housing, financial strain, and other barriers
- Connect patients to community resources and support services
- Build and maintain strong relationships with community partners and organizations
- Follow up to ensure successful resource connections and patient support
Manage Patient Caseloads & Chronic Disease Support
- Manage a caseload of patients with varying levels of need and complexity
- Conduct phone, in-person, community-based, and home visits as appropriate
- Support patients in setting and achieving health goals
- Provide health coaching and chronic disease management support
Support Community Health Initiatives
- Assist with community benefit tracking and reporting
- Participate in Community Health Needs Assessments and program planning
- Represent Mercy at community coalitions, task forces, and workgroups
- Support department initiatives and special projects as assigned
Qualifications
Required
- Bachelor's degree in Community Health, Public Health, or a related field
- 3+ years of Community Health Worker experience or equivalent experience
- Certification in at least one chronic disease program (such as DPP)
- Basic Life Support (BLS) certification
- Strong leadership, team development, and relationship-building skills
- Excellent written and verbal communication abilities
- Ability to work independently while effectively leading a team
- Experience working with underserved and vulnerable populations
- Proficiency with Epic EMR, reporting tools, and dashboards
Preferred
- Community Health Worker (CHW) Certification
- Bilingual or multilingual language skills relevant to the communities served
Why Mercy?
At Mercy, you'll join a mission-driven organization dedicated to improving the health and well-being of the communities we serve. This is an opportunity to lead meaningful work, empower a team of community health professionals, and directly impact the lives of patients by helping them overcome barriers to care.
Apply today and help build healthier communities through leadership, advocacy, and compassionate care.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.