About this role
Nature and Scope:
The IT Help Desk/Production Support Technician assists with providing technical and administrative support for using operating systems and a variety of software applications. The ideal candidate will be a technically savvy problem solver with strong system administration experience.
Duties/Responsibilities:
- Assist in providing computer/network support relating to software and hardware problems reported by users
- Maintain an adequate level of knowledge of operating system and application software being used to provide high levels of support to users
- Monitor and evaluate efficiency of software/hardware usage, providing items to be covered in training of users, making them more efficient
- Install new software applications or hardware coordinating third parties when necessary
- Add and maintain users on the network; assigning application access, ensuring security and maintaining their configurations are within standards
- Participate in team meetings, providing input and suggestions
- Perform backups and test recovery
- Add, remove, or update user account information and group memberships, reset passwords, etc.
- Responsible for security of network and server systems
- Ensure that the network infrastructure is up and running
Qualifications
Required Qualifications and Desired Qualities:
- Bachelors degree in MIS, CIS from a 4-year university or equivalent experience
- 3+ years experience supporting desktop users
- Expert understanding of MS Windows and Office
- Working knowledge of monitoring and reporting systems
- Strong troubleshooting, organization skills
- Ability to manage multiple tasks concurrently
- A self-starter with strong work habits
- Ability to communicate effectively, and interact professionally with a diverse group of internal and external clients
- Must be highly organized and detail-oriented with strong written and verbal communication skills
- Ability to work independently and demonstrate strong critical thinking and problem-solving skills
- Must be able to maintain a high level of confidentiality and professionalism
- Ability to lift 40 pounds and sit for prolonged periods of time