Network Engineer

We are seeking a Systems Engineer to join our team supporting the Nuclear Regulatory Commission in Rockville, MD.

The Nuclear Regulatory Commission (NRC) Global Infrastructure and Development Acquisition (GLINDA) provides a wide variety of Information Technology (IT) support services to the NRC Headquarters located in Rockville, MD; with four Regional Offices.

We're looking for a Systems Engineer to support the Agency’s enterprise monitoring environment, ensuring all systems, applications, and infrastructure are accurately tracked, properly configured, and proactively observed. Systems Engineer works closely with support teams and change control boards to maintain relevant monitoring coverage, tune alerts, and strengthen operational readiness. The position drives continuous improvement by optimizing monitoring tools, closing visibility gaps, and producing dashboards, reports, and integrations that enhance both proactive detection and reactive response.

RESPONSIBILITIES

Monitoring Configuration & Lifecycle Management

- Conduct regular reviews of monitored nodes with system and application support teams to validate relevance, remove stale items, and ensure complete coverage.

- Attend and participate in all change control boards to ensure infrastructure, system, and application changes are accurately reflected across all monitoring tools.

- Establish, maintain, and automate monitoring configurations, alerting rules, and service checks based on approved business logic and operational requirements.

- Continuously evaluate monitoring thresholds, alert conditions, and event correlation rules to ensure alerts are meaningful, actionable, and aligned with operational priorities.

Operational Monitoring Quality & Optimization

- Review alerts, events, and notifications across all monitoring platforms to identify noise, gaps, or misconfigurations and implement improvements.

- Maintain and regularly update the list of nodes requiring after‑hours support, including escalation paths and contact procedures.

- Collaborate with system owners to validate functional checks performed by the monitoring team, ensuring accuracy, completeness, and operational value.

- Identify and close gaps in monitoring coverage to improve proactive detection of issues and enhance the speed and reliability of reactive response.

Visualization, Reporting & Documentation

- Create, update, and manage detailed diagrams, dashboards, topology maps, and availability views within monitoring tools for enterprise‑wide and system‑specific visibility.

- Develop, modify, and maintain monitoring reports to capture key performance metrics, trends, and operational insights.

- Support audit preparation and responses by collaborating with the BPA Call SACOR and designated stakeholders to ensure monitoring tools meet compliance requirements.

Integration & Cross‑Team Collaboration

- Work closely with support teams across the Agency and divisions to ensure monitoring configurations reflect current operational needs.

- Support integrations between monitoring tools and other enterprise applications, ensuring data accuracy, interoperability, and reliability.

- Provide subject‑matter expertise on monitoring best practices, tool capabilities, and operational improvements.

REQUIRED QUALIFICATIONS

- Bachelors degree and 5 tears of relevant experience
- Strong understanding of enterprise monitoring platforms (e.g., WhatsUp Gold, OpManager, Splunk, Cisco Catalyst Center, or similar).
- Experience with alert tuning, event correlation, automated service checks, and monitoring configuration management.
- Familiarity with change management processes and ITIL‑aligned operational practices.
- Ability to create dashboards, diagrams, and visualizations that communicate system health and performance.
- Excellent communication skills for collaborating with system owners, support teams, and audit stakeholders.
- Experience supporting monitoring integrations via APIs, SNMP, syslog, or other data ingestion methods.
- Strong analytical and problem‑solving skills with a focus on proactive detection and rapid response.

Preferred Qualifications

- Experience supporting federal agencies or regulated environments.
- Knowledge of compliance frameworks relevant to operational monitoring.
- Background in enterprise infrastructure, networking, or application operations.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

- Location: 90% telework / 10% Rockville, MD
- Type of environment: Varies
- Noise level: Low
- Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends on occasion to meet program and contract needs.
- Amount of Travel: Less than 10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

Citizenship: Must be a United States citizen or a US resident with at least 7 years of residency

Clearance requirement: Ability to receive an NRC IT-1 Public Trust

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.