Payment Processing Specialist II

Position Summary
The Payment Processing Specialist II is responsible for the daily processing, maintenance, and operational support of commercial deposit and cash management services, with a specific focus on enterprise payment activities. This includes handling electronic payment channels such as ACH, Zelle®, and FedNow®. The Specialist ensures the accurate and timely processing of payment files, including originations, returns, and dispute management, while maintaining compliance with internal standards and external regulations. Responsibilities cover the end-to-end processing of real-time and batch payment transactions, reconciliation, exception handling, and support for the day-to-day operations of the Enterprise Payments team.

Duties & Responsibilities

- Complete quality reviews for all setup and maintenance activities related to commercial deposit accounts and enterprise payment services
- Perform ACH processing reviews, including but not limited to monitoring for NACHA violations, managing ACH return ratios, and enforcing ACH limit controls
- Process and maintain enterprise real-time payment transactions through services such as Zelle® and FedNow®, ensuring timely and accurate execution of files and exception management
- Monitor and identify potential risk or fraudulent activities utilizing enterprise fraud detection systems, reports, and tools
- Manage payment-related disputes and exceptions, ensuring proper processing and compliance with regulatory timeframes and guidelines
- Maintain accurate records and documentation supporting enterprise payment activities in accordance with bank policies and regulatory requirements
- Support regulatory and compliance initiatives related to ACH, FedNow®, Zelle®, and other enterprise payment platforms
- Participate in periodic quality audits, operational reviews, and testing activities as directed
- Maintain a strong understanding of enterprise payment systems, industry standards, and operational procedures to support continuous improvement efforts
- Demonstrates strong working knowledge of all payment operations and can independently perform all core responsibilities
- Acts as a resource for peers by providing training, support, and guidance as needed
- Takes on additional responsibilities such as leading small process improvements or acting as a point person during shifts
- Possesses advanced understanding of payment risk monitoring, dispute management, NACHA compliance, and enterprise payment regulatory frameworks
- Supports the manager/supervisor in special assignments and system/process enhancement initiatives

Education & Experience

Education and Experience:

- College degree preferred; equivalent work experience in lieu of degree is acceptable
- Minimum of two years of direct experience in banking operations, treasury management services, or enterprise payment processing (ACH, real-time payments such as Zelle® or FedNow®)
- Prior experience working with payment processing platforms, secure file transmissions, and payment risk management tools preferred

Skills and Required Knowledge:

- Strong understanding of ACH payment processing rules and NACHA Operating Rules
- Familiarity with real-time payment platforms (e.g., Zelle®, FedNow®) and corresponding operational workflows
- Knowledge of risk monitoring practices, dispute management procedures, and fraud prevention controls related to payment processing
- Ability to interpret and apply payment system regulations and compliance standards
- Strong oral and written communication skills with the ability to interact professionally across business units and external partners
- High attention to detail and accuracy, with the ability to maintain focus over extended periods
- Proven ability to multitask, prioritize, and work independently in a fast-paced, high-volume environment
- Strong analytical and critical thinking skills; able to identify problems, evaluate options, and implement effective solutions independently
- Demonstrated flexibility to adapt to change, evolving technology, and new payment processing platforms
- Desire and initiative to recommend process improvements and new approaches within established operational guidelines
- Requires 2 years related work experience; previous banking experience preferred
- Requires strong background working with a variety of PC operating systems and anti-virus software
- Require knowledge of Microsoft Office, Excel, Access and Adobe Acrobat

Every day, our associates live Busey’s core values, doing better business, building stronger relationships and creating thriving communities—while delivering meaningful value to shareholders.

Compensation and Benefits

Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.

(Base Pay Range: $23 - $29/hr)

Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us. Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.

Equal Opportunity

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering extraordinary excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.

Unsolicited Resumes

Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies ("Agency"), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings ("Agreement"). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.