Network Administrator

Network Administrator

The Network Administrator reports to the Manager, Managed Services and works directly with customers to provide day-to-day network administration and troubleshooting support. This position also occasionally participates in other areas and projects, such as circuit activations, managed services on-boarding, and performing configurations, installations, and upgrades on customer contracts.

Key Responsibilities/ Duties:

- Serve as a direct point of contact for customer, service provider and internal staff interaction.

- Monitor and maintain operating systems, network configurations, software applications, and hardware.

- Administer and monitor system availability and performance tools.

- Add and enhance monitoring objects for SNMPC and various systems.

- Troubleshoot and resolve complex problems.

- Solve or document and further escalated issues as needed.

- Update and create internal articles and/or documentation.

- Work closely with internal and external customers.

- Trouble shoot equipment connectivity and perform layer 1-3 troubleshooting.

- Perform loop testing to determine and isolate problems on the path.

- Provide technical support to internal staff as well as external customers.

Knowledge, Skills, Abilities, and Behaviors:

- Excellent written and verbal communication skills.

- Able to work independently and within a customer oriented, positive team environment.

- Demonstrate excellent attention to detail.

- Ability to multi-task efficiently, work independently and/or as a part of a team.

- Able to learn and adapt to new technologies through self-directed training.

- Ability to interact with clients in a professional, articulate manner.

- Strong written and verbal communications skills.

Education/ Experience:

- 3+ years of progressively responsible, hands-on operations experience in a high availability network and data center environment.

- SQL Server administration and/or management experience.

- Significant experience with IIS, Active Directory, Windows networking administration, and knowledge of web technologies.

- Linux administration.

- Comprehensive knowledge of Windows operating systems for servers and workstations, including Windows Server 2008.

- VB and batch scripting experience.

- Working Knowledge and Understanding of DNS.

Certifications:

- Networking, Microsoft, and VMWare certification preferred.