Customer Service Representative/ Scheduler

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints. The position is directly responsible for creating an effortless customer experience for external and internal customers by phone or email. The position is also directly responsible for product inquiries, appointment scheduling, and verification, providing support to our branches and field partners, and customers, as well as customer conflict resolution and escalation. The position takes ownership of customer issues and provides complete end-to-end issue resolution by utilizing the resources available.

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Essential Duties & Responsibilities

- Provide customer support via phone, email, chat, and in person.
- Process orders for new and existing products and services.
- Respond to customer inquiries, resolve issues, and escalate when needed.
- Maintain accurate customer records and document all interactions.
- Serve as the primary liaison between customers, the Service Manager, and field technicians.
- Coordinate scheduling for technicians, customers, contractors, and vendors.
- Manage emergency service calls, repair appointments, and schedule changes.
- Handle scheduling inquiries via phone and email.
- Thrive in a fast-paced environment, meeting deadlines and adapting to changing priorities.
- Knowledge of Brivo Security Systems is highly preferred.
- Perform other duties as assigned by management.

Education/Qualification:

- High school diploma or equivalent.
- Customer service experience required.
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.

Other Duties:

- Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
- Performs other duties as assigned.

Physical Requirements:

- Prolonged periods sitting at a desk and working on a computer.

Pay Range:

$24-$28 hourly DOE

Weekly Pay

Benefits and Perks:

- Excellent pay
- Medical, dental, vision
- Company paid life insurance
- Company paid short-term disability
- 401K with employer match
- Paid vacation and company holidays
- Training and Career Development
- Company vehicle (if job applicable)
- Immediate qualification for the  ALL In Ownership Plan (https://pyebarkerfs.com/all-in/) for all eligible full-time employees

Our Commitment:

Pye-Barker is built on four core values – customer-bias, trust, respect, and commitment – that serve as the north star for how we conduct business within our community and across our branches. As a group, we promise to do what’s right by our customers, community, and one another, each and every day.

Our EEO Statement:

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.