Licensing Support Coordinator

About the Insurance Council

The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 50,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted insurance agents in British Columbia.

Why Work for the Insurance Council?

Work with a great team of people in a rewarding career that makes a difference. We are in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and collaborative environment with a team who is committed to protecting the public.

- We offer a comprehensive health and dental plan

- Work-life balance

- Hybrid work environment (work from office/primary residence in BC)

- Professional development

- Equitable employment opportunities

The Opportunity

The Licensing Support Coordinator provides operational and administrative support to the Licensing & Examinations department, with primary responsibility for processing Authorization to Represent (ATR) requests, supervision changes, and other routine licensing transactions. The role supports timely and accurate licensing services by maintaining licensing records, responding to routine inquiries, assisting with reports and data quality activities, and providing processing support for basic applications, renewals, and other high-volume work when additional support is required. The position helps ensure licensing files and workflows are managed efficiently, consistently, and in accordance with governing legislation, Council Rules, policies, and departmental procedures.

Duties and Responsibilities

- Process Authorization to Represent (ATR) requests, supervision changes, and other licensing transactions received through email, online portals, and internal workflows, ensuring timely, accurate, and complete updates to licensing records and systems.

- Provide licensing/examination processing and operational support during peak workload periods or when additional support is required for Licensing Officers, including processing routine, low-complexity applications, supporting annual licence renewals, special projects, and other high-volume activities to maintain service standards, processing timelines, and business continuity.

- Provide cross-functional coverage for Licensing Assistants, Licensing Officers, Examinations, and other team members during absences, vacations, training, and periods of increased operational demand to ensure consistent service delivery.

- Triage, assess, and respond to routine licensing inquiries from applicants, licensees, industry stakeholders, and the public, providing accurate information and escalating complex, regulatory, sensitive, or high-risk matters to the appropriate staff member.

- Maintain complete, accurate, and up-to-date licensing records by entering, reviewing, validating, and updating information within the licensing management system while ensuring all relevant communications, decisions, and file activities are properly documented.

- Prepare, maintain, and distribute operational reports, statistics, and other departmental information, including application volumes, licences issued, service metrics, and workload reports, to support operational monitoring and decision-making.

- In collaboration with the Data Quality Administrator, support data quality and records management activities by identifying, investigating, validating, and, where appropriate, resolving incomplete, duplicate, inaccurate, or inconsistent information within licensing systems and databases.

- In collaboration with the Licensing Regulatory Specialist, monitor pending, outstanding, and incomplete licensing matters, follow up on required information or next steps, and help ensure files are managed proactively and processed in a timely manner.

- Draft, prepare, and distribute routine internal and external correspondence, notifications, and communications related to licensing applications, licensing requirements, renewals, amendments, and administrative processes.

- Identify and recommend opportunities to improve workflows, enhance operational efficiency, strengthen data quality, and support continuous improvement initiatives within the Licensing and Examination department.

- Participate in departmental projects, working groups, and cross-functional initiatives that support organizational objectives, service excellence, and consistent business practices across the organization.

- Maintain knowledge of applicable legislation, Council Rules, policies, procedures, and licensing requirements to ensure work is performed accurately, consistently, and in accordance with regulatory expectations.

- Perform other related duties, projects, and responsibilities as assigned by the Manager, Licensing.

Qualifications and Experience

- Three years of experience in an administrative, customer service, licensing, regulatory, or operational support position.

- Strong data entry and word processing skills, with attention to accuracy and file documentation.

- Proficiency using Microsoft Office applications and the ability to learn and work within licensing systems and related technology.

- Excellent organization and attention to detail.

- Excellent communication and customer service skills.

- Demonstrates initiative, curiosity, and sound judgment.

- Ability to work effectively with irate and difficult people.

Hiring Range: $58,480 - $65,790 per annum.
Placement within this range will be determined according to the candidate's relevant experience, qualifications, and demonstrated competencies.