Visitor Services Coordinator - Gardens

General Nature of Work

This position reports to the Smith-Gilbert Gardens Executive
Director and serves as the primary contact for visitors, oversees retail
operations for the gift shop, coordinates membership promotions and sales,
assists with marketing functions as directed, and assists with special events. This
position is also responsible for balancing cash receipts, making deposits,
reconciling financial statements, handling vendor invoices, and maintaining the
membership database.

JOB
RESPONSIBILITIES

The following duties are normal for this position. The omission of specific statements of the
duties does not exclude them from the classification if the work is similar,
related, or a logical assignment for this classification. Other duties may be required and assigned.

- Oversee daily
visitation and serve as primary on-site venue representative. Present
proactive, solution-oriented demeanor. Work
with Program & Visitor Services Assistant and other Gardens staff and
volunteers to assist visitors, including selling tickets and gift shop items,
answering phone calls and e-mail inquiries, and responding to guest needs
during their visit.
- Assist Executive
Director to establish, evaluate, and implement policies and procedures related
to visitor services. Communicate effectively with staff and volunteers to
ensure established policies and procedures are being followed.
- Responsible for
all aspects of gift shop management. Focus on building the SGG brand and
establish a quality retail operation. Forecast volume and establish quarterly
sales goals.
- Handle bank deposits, reporting to Tyler or similar
accounting platform. Process all invoices and purchase orders for Gardens. Prepare accounting and inventory reports (monthly and
annually) on an as needed basis , track income from admissions, gift shop sales, plant
sales, events, programs.
- Serve as
membership coordinator. Assist Executive Director to promote, sell and track
garden memberships. Maintain timely, relevant communication with garden members
following established best practices. Enter donations into SGG Foundation database
records and prepare gift acknowledgement letters.
- Provide assistance with garden events.
- A s required, plan
and execute training for gift shop volunteers. Coordinate gift shop volunteer
schedules.
- Order office
supplies and other supplies as needed.
- Prepare reports
on visitor demographics and membership sales.
- Perform other related duties as
assigned.

KNOWLEDGE, SKILLS, and ABILITIES

- Ability to work in an environment
where teamwork, professional respect, personal ethics, and character is the
foundation for achievement .
- Ability to work independently and as
part of a team.
- Ability to multi-task and greet
visitors plus show attention to details .
- Computer literacy skills, with
eTapestry, Tyler, or Microsoft 365 experience a plus.
- Demonstrate verbal and written
communication and presentation skills; proficient English language skills,
including spelling, punctuation, grammar, construction and usage. Demonstrate
ability to work with volunteers representing diverse backgrounds and ages.

Requirements

MINIMUM
QUALIFICATIONS

A Bachelor’s degree, plus 2-3 or more years of retail management experience
(preferably in a museum/non-profit setting); however, a high school diploma
with 5+ years retail management experience in a museum/non-profit setting may
substitute for a college degree. Must have demonstrated experience with
financial processes and procedures.

ADA Requirements: Individuals
applying for the posted position must be able to perform the essential
functions of the position with or without a reasonable accommodation.

Physical Requirements : This position classifies the
physical exertion requirements as medium work involving lifting no more than 50
pounds at a time with frequent lifting or carrying of objects weighing up to 25
pounds. If someone can do medium work, we determine that he or she can also do
sedentary and light work.

Environmental Factors : Essential
functions are regularly performed without exposure to adverse environmental
conditions.

### Benefits
The City of Kennesaw provides the following group benefits to eligible employees: comprehensive medical, dental, and vision insurance with HSA and FSA options (includes employer contribution to HSA plans); life and AD&D insurance for employee and dependent(s); employer paid short and long-term disability insurance for employee; accrued vacation and sick leave (with option to sell back); tuition reimbursement program (employer pays 70%); 12 paid holidays; 2 paid personal days; longevity pay bonuses (after every 5 years); 1% employer contribution on first 2% of employee contribution toward a 457 deferred compensation plan; 4% employee contribution toward a defined benefit pension plan (vested after 10 years); and wellness benefits.