Burke - Sr Customer Svc Rep

Job Description:

The Senior Customer Service Representative acts as a liaison between Burke Corporation and Burke Corporation customers, sales representatives, and brokers. Acts as lead on various assigned projects and backs up Customer Service Supervisor.

Primary Duties:

Customer Service

- Notification/Resolution of order issues
- Receives and initiates customer complaints;
- Initiates tracking of missing or delayed shipments;
- Presents new product ideas to customers and has a high degree of product knowledge with the ability to answer questions and recommend current products;

Lead Activities

- Assists with the planning and implementation of new systems, policies, and procedures.
- Reconciles customer needs with schedule, and acts as back-up to Supervisor when problems exist
- Making sure all claims are getting filed whether a customer or a freight line
- Liaison for getting certificate of insurance and letter of guarantee’s for customer

Watching MTO item closely

Order Entry

- Processes orders for products received by mail, FAX, or telephone from customer or company employee;
- Edits orders received for price and accuracy
- Confirms with customer - prices, shipping date, anticipated delay, and any additional information needed by customer, e-mail or telephone
- Works with shipping department to ensure delivery by specified dates
- Works with scheduling to ensure product gets scheduled
- Runs multiple reports for freight charges and pricing
- Works with deployment and outside DC’s to ensure customers get product

Sales Support

- Coordinates samples and information with individual sales representatives;
- Acts as in-house liaison for sales reps and brokers;

Pricelist Support

- Will be required to work with and develop equipment and ideas deemed to be confidential information and/or trade secrets. Will be required to protect the company’s rights in and ownership of those trade secrets and confidential information.
- Performs other duties as assigned
- Required to contribute to harmony in the workplace

Qualifications:

- Must be proficient at using Excel and Word
- AS 400 experience is a plus
- Requires problem solving skills and the ability to communicate effectively on the

phone and in person

- Must be self-motivated, courteous, tactful, cooperative, inquisitive, and must work efficiently and

accurately
- Must be able to deal appropriately with stressful situations and with different personalities
- Must be able to work with multiple open issues effectively and accurately
- Two or more years of customer service and telephone experience is preferred

Burke Corporation is a leader in the production of pizza toppings and other fully cooked meats. Located in Nevada, Iowa, Burke is a focused team of professionals that combines technical expertise, industry knowledge, flexibility and integrity. Our spirit of continuous improvement creates win/win relationships and a shared sense of confidence in quality and safety.

Hormel Foods provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.