About this role
At Capital Area Health Network, we are committed to more than just providing healthcare—we are dedicated to transforming lives through compassion, excellence, and purpose-driven service. As a valued member of our mission-focused medical team, you'll be part of a culture that fosters our CAHN Cares:
Compassion—We treat every person with dignity and fairness, embracing all and ensuring no one is alienated or discriminated against.
Accountability—We safeguard the confidentiality of our patients and staff and are transparent in reporting to stakeholders and the community.
Reverence—We answer a higher call to serve, uplift those in need, and create a community rooted in mutual respect and shared humanity.
Excellence—We are committed to continuous learning and professional development, ensuring the delivery of culturally responsive, high-quality care.
Stewardship—We responsibly manage our resources to benefit both the organization and the community we serve.
We offer comprehensive primary care, dental services, and behavioral health support to our patients, ensuring every individual receives the quality care they deserve, regardless of background or circumstance.
Our mission is clear: To deliver effective, accessible, and culturally responsive care, education, and advocacy that promote health and quality of life.
Discover a place where your work makes a difference. Discover Capital Area Health Network.
JOB SUMMARY
The Front Desk Supervisor is responsible for organizing and directing the daily activities of the front desk operations, ensuring that the Front Desk Representatives meet the goals and objectives for Capital Area Health Networks patient flow and scheduling. This individual is responsible for training and managing the Front Desk Representatives. Demonstrates an awareness of and commitment to the goals and mission of Capital Area Health Network.
ESSENTIAL FUNCTIONS
Manages Front Desk Representatives, including hiring, orienting, staff scheduling, delegating, coaching, mentoring, disciplining, terminating, and performing timely performance evaluations.
Ensures staff can perform duties most efficiently and effectively. Provides training, information, and problem-solving
Maintains the highest knowledge and most up-to-date information on insurance plans. Ensures staff are trained in this area and informed of changes.
Responsible for managing and ensuring Front Desk Representatives collect appropriate patient demographics, insurance co-payments, and sliding scale fee information.
Manages leave requests and arranges appropriate coverage for absences.
Reviews employee timecards for accuracy and approves promptly.
Maintains employee schedule for optimal patient flow.
Register and check patients in for services. Collect co-pays. Refers patients needing assistance to in-house resources (patient advocate, referrals department, PEL) when needed.
Ensures the No Show and Cancel process is implemented at all reception desks.
KNOWLEDGE, SKILL, ABILITIES, AND OTHER CHARACTERISTICS
Ability to inspire and support people.
Good people and interpersonal skills with the ability to build effective.
Ability to plan well and prioritize work.
Skill in communicating effectively with patients and their families.
Good decision-making, computer, and communication skills.
Remains calm and tactful during stressful situations, emergencies, and confrontations.
EDUCATION AND EXPERIENCE
Minimum of an Associate Degree from an accredited institution or 5-7 years of relevant work experience.
BENEFITS
Your Benefits at Capital Area Health Network (CAHN):
We value our team, and it shows in our benefits. As a CAHN employee, youll enjoy:
Health Coverage
Medical Insurance
Dental Insurance
Vision Insurance
Secondary Gap Insurance
Prescription Drug Plan
Supplemental Policies through Colonial Life
Financial Security
Short-Term Disability
401(k) Retirement Plan with up to 3% Company Match
Employer-Sponsored Short-Term Disability
Employer Paid Life and AD&D
Work-Life Balance
Paid Time Off (PTO) Accrued as of Day 1
Self-Care Floating Holidays
8.5 Paid Holidays
Additional Support
Employee Assistance Program (EAP)
Public Service Loan Forgiveness
Were committed to supporting your well-being, at work and beyond.
QUALIFICATIONS
To perform this job successfully, the employee must be able to perform each essential function, as well as meet the physical and mental requirements, satisfactorily. The requirements listed above are representative of the knowledge, skills, abilities, and other characteristics required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
DISCLAIMER
This position carries a high risk of exposure to infectious agents, including HIV, hepatitis, and TB. The above duties and responsibilities are essential job functions, subject to reasonable accommodations. All job requirements listed indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job proficiently. This job description is not intended to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions, as requested by their supervisor, subject to reasonable accommodation.