About this role
Job Title : Maintenance & Leasing Specialist (Hybrid Role)
Position Status : Dual-Role (60% Maintenance / 40% Leasing)
Reports To : Community Manager
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Position Summary
This hybrid role balances hands-on facility maintenance with customer-facing leasing operations. The dual-role team member split ensures property upkeep, quick response to resident repairs, and dynamic support for prospective tenant tours and leasing administration.
Work Split Overview
- Maintenance Team Member (60% / ~24 hours/week): Focuses on unit turns, preventative maintenance, physical property inspections, and general repair work orders.
- Leasing Intern (40% / ~16 hours/week): Focuses on prospective resident communications, conducting property tours, processing applications, and assisting with community marketing and administrative tasks.
Maintenance Responsibilities (60%)
- Execute daily work orders including minor plumbing, basic electrical, appliance repairs, dry-wall patching, and painting.
- Assist in prepping vacant units for new move-ins (unit turnover process).
- Walk the property daily to ensure grounds, walkways, and common areas are clean and free of debris.
- Perform seasonal preventative maintenance checks on HVAC filters, smoke detectors, and exterior lighting.
- Maintain an organized inventory of maintenance tools and repair supplies.
Leasing & Administrative Responsibilities (40%)
- Greet prospective residents, respond to phone/email inquiries, and schedule property tours.
- Lead engaging tours of vacant units, amenities, and community grounds with prospective tenants.
- Assist applicants through the online application, screening, and lease execution process.
- Support community outreach, social media creation, and local marketing initiatives.
- Help organize resident retention events and maintain updated prospective resident logs in the property management system.
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Qualifications & Skills
- Technical: Basic working knowledge of hand tools, minor home/facility repairs, and safety protocols.
- Interpersonal: Strong communication, active listening, and customer service skills.
- Organization: Ability to manage time effectively while shifting between physical labor and administrative duties.
- Software: Comfortable using basic Microsoft Office / Google Workspace apps; willingness to learn property management software (e.g., Yardi, AppFolio, RealPage).
- Requirements: High school diploma or equivalent; valid driver's license preferred. Physical ability to lift up to 50 lbs and remain on your feet for extended periods.
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Schedule & Time Management Strategy
To prevent task overlap, hours are typically split by designated days (e.g., 3 full days in Maintenance, 2 full days in Leasing) or dedicated block shifts, subject to seasonal leasing demand and urgent property needs.