PBM Product & Platform Engineering Director

Job Description

PBM Product & Platform Engineering Director will lead a Software Engineering team that delivers innovative healthcare technology solutions to our patients, members, and customers as we build and scale the New PBM Platform. Reporting to the VP, Technology Delivery for the New PBM Platform, the Director is accountable for implementation and operational execution across assigned core services, runtime, data services, shared components, product capabilities, and ensures engineering delivery aligns with New PBM Platform standards and enterprise requirements.

This leader will build and direct teams of engineers and technical professionals, partner with Product Management Platform, Product and Operations Architecture to clarify requirements and sequencing, and work closely with Delivery, Build Quality, DevSecOps, Data, Security, and Infrastructure teams. The role owns delivery outcomes, engineering quality, technical health, operational readiness, and talent development for the assigned domain.

Core Responsibilities Include

Engineering Strategy & Execution

- Translate the New PBM Platform roadmap, architecture, and product priorities into executable engineering plans for the assigned domain.

- Lead design, development, integration, release, and production-readiness activities with clear commitments and measurable outcomes.

- Ensure solutions meet functional, performance, scalability, reliability, recovery, security, privacy, and compliance expectations.

- Prove that delivered capability holds at production volumes, covering load, soak, throughput, latency, and recovery, and produce the supporting evidence before capability is accepted.

- Drive disciplined engineering practices, design reviews, code quality, documentation, and technical decision-making.

- Balance near-term delivery with long-term sustainability, reuse, maintainability, and reduction of technical debt.

Product & Platform Partnership

- Partner with Product Management and Product Architecture to own the engineering half of the specification, confirming requirements are clear, complete, testable, and buildable before work enters a sprint.

- Partner with Platform Architecture and shared engineering teams to apply common patterns, standards, and reusable services.

- Coordinate dependencies across product domains, platform teams, enterprise integrations, and the teams integrating, modernizing, and re-implementing the existing PBM systems.

- Contribute engineering insight to roadmap decisions, sequencing, capacity planning, and investment tradeoffs.

- Ensure assigned capabilities can operate at required enterprise scale without unnecessary client-specific rebuilding.

Engineering Performance & Operations

- Establish metrics for delivery predictability, throughput, quality, reliability, technical health, and operational performance.

- Partner with Build Quality and Test Architecture leaders to meet the program quality bar and produce required readiness evidence.

- Ensure observability, support models, runbooks, incident response, resilience, and recovery capabilities are built into delivered solutions.

- Lead resolution of critical technical issues, production risks, and cross-team engineering barriers.

- Manage the engineering resources that carry production support for delivered capability, including sustaining and on-call coverage, defect and incident workload, and the balance between support demand and new delivery commitments.

- Drive continuous improvement in automation, developer productivity, release practices, and operational excellence.

People & Organization Leadership

- Build, lead, and develop a high-performing organization of engineers and technical professionals.

- Establish clear roles, accountability, objectives, feedback, and development plans across the team.

- Recruit and retain talent with the technical depth and learning agility required to scale the New PBM Platform.

- Create an inclusive, collaborative, and outcomes-focused engineering culture.

- Manage employees, contractors, vendor resources, capacity, and budget within the assigned function.

Critical Leadership Competencies

- Drives Vision and Purpose: Connects the role’s work to the broader PBM transformation objectives and communicates a clear path forward.

- Delivers Results: Creates accountability, removes barriers, and drives measurable outcomes under demanding timelines.

- Manages Complexity: Synthesizes complex and sometimes conflicting information to establish practical solutions.

- Decision Quality: Makes sound, timely decisions using technical, delivery, risk, and business considerations.

- Collaborates: Builds effective partnerships across engineering, architecture, product, delivery, and business teams.

- Communicates Effectively: Provides clear, concise, and audience-appropriate communications, recommendations, and escalations.

- Manages Ambiguity: Establishes direction and momentum where requirements, solutions, or precedents are still emerging.

- Instills Trust: Builds credibility through transparency, expertise, follow-through, and sound judgment.

- Builds Effective Teams: Develops a strong engineering identity and brings diverse capabilities together around common outcomes.

- Directs Work: Provides clear direction, priorities, standards, and accountability while removing barriers to execution.

Critical Technology Competencies

- Deep practical experience designing, building, and supporting enterprise software platforms and product capabilities.

- Strong knowledge of cloud-native engineering, APIs, distributed systems, event-driven architecture, data services, and scalable application design.

- Experience with modern programming languages, software-development frameworks, CI/CD, infrastructure automation, observability, and secure engineering practices.

- Demonstrated ability to manage non-functional requirements, including performance, reliability, resilience, recovery, security, and maintainability.

- Experience applying Agile and product-oriented delivery practices in a complex enterprise environment.

- Ability to evaluate emerging technologies and engineering approaches based on business value, technical fit, risk, and operational sustainability.

- Working knowledge of AI-assisted engineering tooling and agentic development patterns, and the engineering practices needed to keep generated output reviewable, testable, and maintainable.

Qualifications

- Bachelor's degree in computer science, engineering, information technology, or equivalent related experience required; advanced degree preferred.

- 12+ years of progressive software engineering or technology experience, including significant people-management experience.

- Demonstrated experience leading enterprise-scale application, platform, or product engineering teams.

- Proven record of delivering complex technology capabilities from strategy and design through production operations.

- Experience delivering within an AI-assisted software development lifecycle (AI-SDLC), including AI-assisted requirements, design, code and test generation, and code review, along with the quality, security, and traceability controls required around them in a regulated environment.

- Demonstrated judgment about where AI meaningfully accelerates engineering work and where it does not, evidenced by measurable gains in throughput or quality rather than tool adoption alone.

- Experience managing employees, contractors, vendors, budgets, capacity, and delivery commitments.

- Strong technical judgment, problem-solving, stakeholder-management, and executive-communication skills.

- Experience in healthcare, pharmacy benefit management, regulated technology, or high-volume transaction-processing environments preferred.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 170,500 - 284,100 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here .

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.