Program Manager, Client Services, Clinical Trial Support

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.

As a Program Manager on the Clinical Trial Support (CTS) team, you will be the primary liaison between sponsors/clients and external vendors. You will oversee budget management and program performance to ensure optimal outcomes. Your role involves removing obstacles to facilitate the timely delivery of medications to patients. You will conduct and lead regular calls with both clients and vendors, handle all contract and business rule modifications, and maintain meticulous attention to detail.

The position requires a self-motivated and highly organized individual who excels in managing multiple aspects of client and vendor relations. The CTS team is a close-knit, collaborative, and highly supportive group. We work effectively together and are seeking an individual who excels in such an environment.

ESSENTIAL FUNCTIONS

- Manage client contracts/statements of work and execute accordingly.
- Host and facilitate internal and client kick-off calls.
- Gather and document business requirements and communicate changes, enhancements, and modifications – verbally or in writing – to clients, internal functional areas, sponsors, and other stakeholders so that business requirements and solutions are understood.
- Oversee and maintain the client's program budget using advanced Microsoft Excel skills, ensuring accurate tracking through formulas and analyzing prefund accounts and invoices.
- Notify stakeholders promptly of any price changes and create and execute change orders to meet program requirements efficiently.
- Interface with clients, vendors, and pharmacies to maintain business-essential relationships on a day-to-day basis as the primary business relationship manager.
- Conduct regular meetings (phone, Webex, Teams) to update the client on program status, discuss and troubleshoot ongoing issues, and provide solutions and support.
- Measure and monitor program key performance indicators to ensure maintenance of program business rules.
- Learn and assist the client in navigating client-internal requirements and processes specific to their organization.
- Be well-versed in the third-party service vendor landscape in order to manage and coordinate client vendor relationships (agencies, SPPs, HUBs, service providers, data/analytics teams).
- Build and maintain relationships with all internal functional areas and take a leadership role with all internal project stakeholders.
- Oversee the implementation of programs by following a detailed checklist to ensure comprehensive setup and successful execution.
- Be a sought-out resource within Valeris as both an internal and external subject matter expert.
- Utilize Valeris' leadership competencies as the driving force behind the team's success.
- Maintain on-time adherence to training deadlines for all corporate policies and procedures governing access to confidential data.
- Ensure all SOPs are followed with consistency.
- Conduct miscellaneous tasks or projects as assigned.

QUALIFICATIONS

- Bachelor's degree with a concentration in Business, Accounting, Marketing, healthcare, or the pharmaceutical industry; graduate degree and/or additional certifications, including PMP, pre•ferred.
- Three to four (3–4) years of project or program management experience.
- Budget management and/or financial accounting skills.
- Experience in the clinical trials industry preferred.
- Proficient in Microsoft Excel with advanced skills in formulas, functions, and budgeting analysis.
- Highly proficient in other Microsoft Office programs (SharePoint, PowerPoint, Word, OneNote).
- Some experience with legal contracting preferred.
- Ability to travel both locally and out of town, with an expectation of up to 10% travel.
- Extensive experience with Valeris systems and services preferred.
- Internal applicants with experience in MicroStrategy, client interactions, Conga, Salesforce, and Sherlock are encouraged to apply.

Physical Demands & Work Environment

- While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
- Although very minimal, flexibility to travel as needed is preferred.
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

Why Work for Valeris?

We’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:

- Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
- Additional health support, including telehealth and Employee Assistance Program (EAP) services
- Company match on Health Savings Account contributions
- Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
- Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
- 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
- Paid Time Off (PTO) and Sick Leave to support work-life balance
- Team members receive nine paid holidays plus two floating holidays
- Opportunities for advancement in a company that supports personal and professional growth
- A challenging, stimulating work environment that encourages new ideas
- Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
- A mission-driven, inclusive culture where your work makes a meaningful impact

Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.

Our Commitment to Equal Opportunity

At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.